Morgan Rogers
Hamilton,WKO
Summary
A dynamic and results-driven front office professional with exceptional knowledge within the Customer Service sector and Front of House Operations. Possesses an aptitude for quality work, organization and providing solutions for complex issues. Key strengths lie in using communication to build strong working relationships with the team and customer service. Demonstrates self motivation and pride for work, is a team player, a quick learner and has a keenness to achieve company objectives. Sets a positive example in and out of a workplace and strives to achieve goals that align with the organization business strategy, vision and values.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Pinnacle Midlands Health Network
06.2023 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of practice administration paperwork.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
- Used Indici to schedule appointments.
Duty Manager, Retail Assistant
Lighting Plus
05.2018 - 06.2023
- Greeting and Serving Customers,
- Lighting Design Consultations.
- Cash Handling and Invoicing.
- Stock take and Stock Control,
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained employees in essential job functions.
Reception
Silver Oaks Resort Heritage
03.2015 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported event planning efforts by coordinating room bookings and catering services.
- Handled general administration and reservation tasks for the front office.
Reception / Waitress
Distinction Hotel Rotorua
12.2013 - 03.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Handled general administration and reservation tasks for the front office.
- Provided waitressing services within in-house restaurants.
General Helper / Food Preparation
Golden Dragon Takeaways Rotorua
01.2007 - 01.2011
- Monitored food quality and freshness throughout day.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Took orders and payments from customers.
Skills
- Front Office and Administration experience
- Diligent
- Customer Service
- Effective multitasking
- Competent Computer Skills
- Strong work ethic
- Leadership Experience
- Quick Learner
- Works well autonomously and with team
- Strong Communication Abilities
- Thrives in high pressure environments
- Good Time Management
Qualifications Training
- 2013-01-01, Sir George Seymour, Hamilton, National Certificate in Travel Level 3
- 2013-01-01, Sir George Seymour, Hamilton, National Certificate in Tourism Level 3
- 2013-01-01, Sir George Seymour, Hamilton, National Certificate in Computing Level 3
- 2013-01-01, Sir George Seymour, Hamilton, Conference and Events Level 4
- 2008-01-01, 2011-01-01, Western Heights High School, Rotorua, NCEA Level 1, 2, 3
- 2008-01-01, 2011-01-01, Western Heights High School, Rotorua, National Certificate in Tourism Level 1
Languages
English (full professional proficiency)
Referees
Excellent personal and professional referees available on request
Timeline
Patient Service Representative
Pinnacle Midlands Health Network
06.2023 - Current
Duty Manager, Retail Assistant
Lighting Plus
05.2018 - 06.2023
Reception
Silver Oaks Resort Heritage
03.2015 - 09.2017
Reception / Waitress
Distinction Hotel Rotorua
12.2013 - 03.2015
General Helper / Food Preparation
Golden Dragon Takeaways Rotorua
01.2007 - 01.2011
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