MORGAN WATSON
Auckland,Auckland
Summary
A qualified & professional actor & entertainer with over 8 years of experience in hospitality, retail and
customer service. Renowned for developing creative solutions to enhance guest experiences and
streamline operations. Demonstrates strong leadership and communication skills, mentoring new staff and
coordinating cross-functional teams to ensure safety and efficiency. Passionate about delivering
exceptional service and driving sales, with a proven track record in managing high-profile events and
optimising customer interactions.
Overview
8
8
years of professional experience
Work History
Function Supervisor/All Rounder
Archie Brothers Cirque Electriq
Newmarket, Auckland
08.2021 - 12.2024
- Developed creative solutions for guest engagement, particularly in enhancing children's experiences and managing diverse customer interactions
- Displayed a heightened awareness for any issues, special requests, orders or unpaid/declined debts & payments; in advance - to avoid future disturbances
- Worked closely with the Australian Functions department to ensure a smooth transaction between invoice payments
- Hosted & co-ordinated the team during VIP lockout events; ranging from local corporate work functions to A-List celebrities - and a capacity of 70-450 people
- Drive sales of school holiday packages with a proactive nature, supplying knowledge & catering to guest preferences
- Mentored new staff members while coordinating with security teams to maintain venue safety and implement proactive risk management protocols
- Led cross-functional teams to streamline operations and enhance customer experience, while managing high-volume shifts and private functions with excellence
- Help to train new employees in excelling confidently during demanding, high paced events
- Supporting employee growth in their development through the business
- Offers support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
Performer
Rainbow's End
Auckland
04.2019 - 08.2021
- Facilitated and supervised birthday party activities, including games, prizes, gifts and cake
- Interacted with 200+ guests per day with friendly, patient manner to deliver positive, fun experience
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms
- Acted for entertainment firm in various roles particularly for children, including princess, superhero, pirate and fairy and sang, danced, modeled and improvised
- Stayed in peak physical condition to maintain capability for handling long hours in heavy, hot costumes
- Improvised fun and engaging answers to questions from young children and parents
- Entertained audiences through cheer routines, dances and personal post-event contact
Head Waitstaff/FOH All Rounder
Luscious Cafe & Catering
Onehunga, Auckland
11.2016 - 03.2018
- Managed FOH operations, boosting customer satisfaction and team efficiency
- Led service delivery and staff scheduling, maintaining high standards and resolving issues
- Improved table management, reducing wait times and enhancing peak-hour dining
- Trained and mentored staff, fostering collaboration and smooth kitchen communication
- Maintained an effortless workflow while multitasking several jobs at once
- Gained an expert level experience on food hygiene, handling and ethic of a business
Education
Bachelor of Performing & Screen Arts - Acting for Screen and Theatre
Unitec Institute of Technology
Mount Albert04.2021
Skills
- Leadership
- Critical Thinking
- Problem Solving
- Self-motivation
- Interpersonal Skills
- Management
- Merchandising
- Customer Service
- Time Management
- Creativity
- Sales
- Money Handling
- Public Speaking
- Communication
Personal Information
Age: 25
Timeline
Function Supervisor/All Rounder
Archie Brothers Cirque Electriq
08.2021 - 12.2024
Performer
Rainbow's End
04.2019 - 08.2021
Head Waitstaff/FOH All Rounder
Luscious Cafe & Catering
11.2016 - 03.2018
Bachelor of Performing & Screen Arts - Acting for Screen and Theatre
Unitec Institute of Technology