Morgan Wood
Wellington
Summary
I'm versatile and dependable, with a proven track record at Novotel for boosting sales through upselling and enhancing customer satisfaction. A team player skilled in conflict resolution and cash handling, I thrive in fast-paced environments, consistently delivering personalised service and fostering positive relationships. Demonstrating strong decision-making and relationship-building skills. Recognized for reliability and friendliness, I excel in fostering positive customer experiences. I am planning to move to Auckland upon completion of my degree. I am seeking a job related to Human Resource Management, Recruitment or Management as I love working with people and finding the best possible solutions.
Overview
5
5
years of professional experience
Work History
Food and Beverage
Novotel
02.2023 - Current
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Recognized as a dependable employee who consistently arrived on time for scheduled shifts, displaying commitment to the team''s success.
- Promoted a positive work environment through clear communication, teamwork, and mutual respect among colleagues.
- Supported team members during peak hours, multitasking between various roles as needed.
- Boosted overall customer experience by proactively addressing potential issues and providing personalized service in a timely manner.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Temporary Kitchen Hand and Housekeeper
Ryman Health Care - Jane Mander
11.2022 - 01.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
Checkout Operator
Paknsave
09.2019 - 01.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Taught associates to operate cash registers and back up team members during busy periods.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Mentored new team members on sales software system operation.
- Promoted store loyalty programs to increase customer engagement and retention rates.
- Approached every question or concern with calm and level-headed approach.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Bachelor of Commerce - Human Resources Management An Employment Relations
Victoria University of Wellington
Wellington, NZ11.2024
High School Graduate -
Whangarei Girls High School
Whangarei, NZ12.2021
Skills
- Food safety knowledge
- Cash handling proficiency
- Upselling strategies
- Team Player
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Decision-Making
- Relationship Building
- Conflict and Complaint Resolution
Timeline
Food and Beverage
Novotel
02.2023 - Current
Temporary Kitchen Hand and Housekeeper
Ryman Health Care - Jane Mander
11.2022 - 01.2023
Checkout Operator
Paknsave
09.2019 - 01.2022
Bachelor of Commerce - Human Resources Management An Employment Relations
Victoria University of Wellington
High School Graduate -
Whangarei Girls High School
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