Morven MacKean

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic.
• Designed house plans for clients based of their specific needs and wants.
• Conducted regular follow ups with clients to ensure their needs were met and maintaining interest levels.
• Developed strong rapport with clients through active listening skills and genuine interest in their needs and preferences.
• Utilized CRM software to track client interactions, appointments, and follow-up tasks effectively.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Increased repeat business through friendly interactions and promptly addressing any issues or concerns.

• Delivered high-quality table and bar service in a 4-star restaurant environment.
• Collaborated with kitchen staff to ensure seamless service.
• Managed housekeeping tasks under strict time constraints while maintaining high standards.
• Worked effectively in fast-paced environments.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Administrative Assistant / Customer Service

• Managed data entry and responded to customer inquiries via phone
• Fitted lenses, packed orders, and handled shipping logistics
• Maintained inventory and performed general administration

• Greeted and served customers, managed table service
• Prepared food and beverages, including barista duties
• Maintained cleanliness and efficiency during peak hours
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.

• I solely supported an adult woman with an extreme case of cerebral palsy. Within this role I was required to administrate and manage daily medication, prepare and cook meals, bathe and dress as well as support her with recreational activities.
• This involved very high levels of management, including standards having to be consistently met in line with those set to assist disabled persons.

• In my time at Coffee Culture, I have had many different interactions with people from all over the world requiring a compassionate and understanding attitude while also working in a timely matter. My supervisor can agree with the positive attitude I bring to any and every customer that came into our Café in my time employed.

• This consisted of waitressing, working behind the bar on special reservations and during normal restaurant hours. It was heavily customer focused and the main goal management and staff had to achieve was to make sure everyone left with a smile on their face. I was involved in some of the food preparation and working as part of a fast and efficient team was a key component of the job. It was important that I helped to maintain the restaurants high standards and kept a friendly face when waitressing and working behind the bar.

• Serving and making gourmet sandwiches for customers while focusing on the customer service.
• A fast paced, customer driven approach was required to ensure that during high demand hours, the team was able to work together to get results for customers in a smooth manner with stock replenishment and constant cleaning of prep surfaces managed on a constant basis.