Morven Patafilo
Paraparaumu,WGN
Summary
Highly motivated employee with the desire to take on new challenges. Great customer service skills with a strong mechanical aptitude and work ethic with exceptional interpersonal skills. Adaptability at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Finance Lender
Instant Finance
Porirua , Wellington
03.2024 - Current
- Reviewed loan applications to determine creditworthiness and eligibility for approval.
- Assessed borrower's ability to repay based on debt-to-income ratio calculations.
- Performed detailed analysis of customer accounts to identify potential opportunities to increase revenue or reduce risk.
- Provided guidance on loan repayment terms and options available.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conducted interviews with applicants and collected documentation to verify income, assets, liabilities, credit history and other financial information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Approved or denied loan applications and explained reasoning behind decisions.
- Provided excellent customer service via phone and face to face.
- Assisted customers in understanding loan terms and conditions.
- Participated in training sessions designed to improve knowledge and skills related to lending practices.
- Set up debt payment plans based on client credit, income and assets.
- Updated client account information and records in company databases.
- Participated in meetings with senior management regarding current lending initiatives.
Office Administrator Volunteer
Senior Net Kapiti
Paraparaumu, Kapiti Coast WLG
10.2022 - 07.2024
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email enquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to management.
Disability Support Worker
Hohepa Hawkes Bay
Paraparaumu, Kapiti Coast WLG
03.2023 - 03.2024
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Created detailed and individualized plans to best support patients.
- Administered medication to patients according to strict schedules.
- Collaborated with other professionals to assess client needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
Education
Level 4 Business Accounting and Support Services -
Whitireia Polytechnic
Wellington, NZ03.2023
Level 3 Credits Gained in Automotive Engineering - Automotive Technician
Mito
Wellington, NZ03.2017
Level 2 Certificate in Business Administration and Computing -
Whitireia Polytechnic
Wellington, NZ02.2010
Level 2 Certificate in Panel Beating and Spray Painting -
Wellington Institute of Technology
Petone, NZ01.2002
Skills
- Time Management
- Documentation And Reporting
- Diagnostics
- Hand and power tools
- Recordkeeping
- Preventive Maintenance
- Problem Solving
- Relationship Building
- Precision and Accuracy
- Multitasking and Prioritization
- Verbal and Written Communication
- Team Work
- Strong Work Ethic
- Communication and Interpersonal Skills
- Troubleshooting skills
- Installation and Repair
Timeline
Finance Lender
Instant Finance
03.2024 - Current
Disability Support Worker
Hohepa Hawkes Bay
03.2023 - 03.2024
Office Administrator Volunteer
Senior Net Kapiti
10.2022 - 07.2024
Level 4 Business Accounting and Support Services -
Whitireia Polytechnic
Level 3 Credits Gained in Automotive Engineering - Automotive Technician
Mito
Level 2 Certificate in Business Administration and Computing -
Whitireia Polytechnic
Level 2 Certificate in Panel Beating and Spray Painting -
Wellington Institute of Technology
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