Moses AlChalabi

Achievement

• Successfully led two major cloud migration projects worth $23M
• Promoted from Deployment Manager to Project Manager for exemplary leadership
• Advocated for process improvement and digital innovation within Health NZ.
• Successfully migrated 1200+ virtual machines to private cloud (IaaS Revera) and Microsoft Azure public cloud
• Led IT projects' deployment and digital transformation, including cloud migrations and IT system rollouts across multiple District Health Boards (DHBs)
• Developed comprehensive migration schedules and risk mitigation strategies to ensure smooth transitions
• Oversaw stakeholder engagement, aligning project deliverables with executive leadership and business units to optimize project outcomes, defined project scope, objectives, resource allocation, and financial tracking
• Managed supplier/vendor relationships, ensuring seamless technology integration and cost-effective solutions
• My role is to manage the end-to-end delivery of multiple small to medium projects and assist on more extensive scale programs of work as required, supporting the Northern Regional District Health Boards on the digital transformational journey
• Experience in rolling out/ deployments of new IT systems
• Experience in getting the different DHB sites ready for migration
• Ensuring the project team and the business are ready to migrate the proposed new systems
• Willingness to work outside core business hours on migration days
• Experience in extracting the information from the existing systems to develop a migration plan
• Develop comprehensive project plans outlining tasks, timelines, and resource requirements
• Define project scope, objectives, and deliverables in collaboration with stakeholders
• Assemble and lead a cross-functional team, including cloud architects, engineers, and other relevant roles
• Strong customer/ project scope focus
• Communicate with internal and external stakeholders to understand requirements and expectations
• Manage stakeholder relationships and expectations effectively
• Allocate resources efficiently, ensuring the right skills are available at each project phase
• Optimize resource utilization to meet project objectives while staying within budget constraints
• Collaborate with technical teams to ensure alignment with project goals and objectives
• Monitor the technical aspects of the cloud deployment, addressing issues as they arise
• Capture lessons learned and incorporate feedback into future projects
• Develop and implement change management processes to handle modifications to project scope or requirements
• Coordinate activities with the in-migration team
• Create and maintain project documentation, including plans, deployment/ run sheet, and documentation of key decisions
• Committed to meeting customer expectations
• Plan, estimate, and track costs to stay within budget
• Track project financials and manage budgets
• Coordinate and support migrations to IaaS (Infrastructure as a Service) and Public Cloud Azure by collaborating closely with the migration team, internal app support, and vendors (Revera/CCL) to ensure a professional and robust project delivery during the migration process
• Follow-up, monitoring, and checking progress against targets, reporting as necessary, and taking action to resolve exceptions
• Creation and update of documentation including migration schedule, project plans, RFCs, and change notifications
• Coordinate meetings and identify migration risks and issues (Pre-migration cutover/ Go No Go)

Achievement

• Provided IT support and maintenance for COVID-19 vaccination centres
• Installed, maintained, and optimized medical software applications while training healthcare professionals.
• Collaborated with government agencies, vendors, and IT teams for seamless service delivery
• Awarded the Ahakoa he Iti he Pounamu Award for helping Auckland achieve the 90% vaccination milestone
• Led IT infrastructure setup for Managed Isolation and Quarantine (MIQ) and vaccination sites
• I provide IT Support and maintenance within the organization's desktop computing environment
• This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance
• Assisting with the installation and setup of COVID-19 medical applications (BCMS – Border Clinical Management System, NBS - National Border Solution, CIR – Covid-19 Immunization Registry, and Eclair – clinical information system) and providing training to end users
• I troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required that meets or exceeds the user’s expectations and SLA targets
• Other areas including, Tablets (Windows, iOS, Android), Laptop, Printers, Desk and Mobile Phones as well as the ability to troubleshoot and diagnose any IT issue impacting the end-user space (network, infrastructure servers, etc)
• Delivery of high-quality IT services to our COVID-19 vaccination sites, this includes installing new hardware, medical software, internet connection, printers, and mobile phones and providing end-user training
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Administration skills with Office 365/Exchange/SharePoint/OneDrive/ Azure, Active Directory
• I work independently and assist my team members in resolving end users’ problems remotely and on-site

Achievement

• Led cloud migration projects, transitioning on-premise servers to Vodafone data centers, and Exchange to O365.
• Designed IT governance policies, risk assessment frameworks, and disaster recovery strategies.
• Provided IT leadership for Office 365, Active Directory, SharePoint, Microsoft Dynamics CRM, and SAP Business One
• Nominated for Excellence Award for outstanding IT service delivery
• Developed comprehensive digital training programs for international teams, increasing adoption rates
• Project managed the migration of Exchange: On-Premise to Office 365
• Developed and delivered training syllabus for staff and end-users locally and internationally for different software: CRM, Zoom, GoToMeeting, Legacy Systems (Framecad structure), office 365, SAP Business One
• Contributed to the marketing campaign in tradeshows overseas
• Diagnose hardware and software problems, and replace defective components to ensure business continuity, perform routine network start-up and shut-down procedures, and maintain control records
• Operate master consoles in order to monitor the performance of computer systems and networks to avoid business impact, identify issues and apply the appropriate fix ensured the immediate resolution of issues
• Liaising with external/international suppliers on souring solutions
• Plan, coordinate, and implement network security measures and operated disaster recovery procedures
• Installed/configured / troubleshooted Windows OS (95, 98, 2000ME, XP, 7,8,8.1 and 10)
• Office 365 administrator console – created, reset new users as well as added to a mailing and Microsoft licenses application (office, MS Visual Studio, VISIO, Power BI, OneDrive) to users’ profiles
• Servers – production/test server maintained by applying the appropriate updates/security batches
• Web technologies – Operating AWS and local intranet
• Generating sales reports for senior managers through SQL Server and Power BI
• Microsoft Dynamics CRM - install, and configure CRM onto users’ computers, updating sales forecast reports
• Workbench: Set up users in Workbench and train them on how to enter their timesheets
• Set up new users in SAP Business One and into sales / financial groups, plus obtaining new software updates and testing from external suppliers in a test environment to ensure adequate results prior to being propagated into the live server
• Project managing server migration from on-premise to cloud, document the current / future opportunity into the project plan, provide a business case to be reviewed and approved by management and project team, keep stakeholders up to date with project progress and ensure the project deliverables are met according to the business requirements
• Member of the Framecad Health and Safety committee, my commitment is to achieve zero harm to all staff under our control and to safely conduct all our operations as demonstrated in our Health & Safety Policy

• My responsibility is to service the head offices of over 1000 users, performing tasks such as installing software and hardware upgrades, diagnosing and repairing computer issues, liaising with online security for data backups, providing on-site services including installation, repair, and maintenance, offering professional customer service through various channels, anticipating future problems and suggesting modifications, working as a team member to resolve issues, and serving clients across different levels

• My responsibility is, to support over 2000 users in diagnostic and solution operations, collaborating with significant organizations in New Zealand such as NZ Police, Dispatch Ambulance, NZ Lotto, NZ EFTPOS, and Microsoft clients, with tasks including progress reporting, configuring routers and data technologies, assisting the 24/7 team, working on critical applications, recommending software solutions, updating documentation, providing guidance, improving service delivery processes, and ensuring adherence to SLAs and incident resolution

• My responsibilities are, assisting staff with desktop computer installations, ensuring compliance with organizational requirements, maintaining project documentation, replacing laptops, managing user profiles and files, deploying software, configuring networks, diagnosing and resolving issues, providing one-on-one consultancy to end users, collaborating with various teams to resolve problems, and recommending system upgrades for longevity

• My responsibility is to support 50+ end users in diagnostic and solution operations, involving tasks such as creating Site Packs and Full As-Built documentation, managing Change Requests, providing site access and hazard information, addressing Health and Safety concerns, overseeing work quality, assisting with administrative duties, and collaborating with other departments for effective Training material development

• My responsibility is, provided support to more than 1000 users, collaborating with Test Managers, Operations, Architects from VFNZ, VF Australia, and IBM for system updates and future software releases, including tasks such as scheduling test environments, validating change requests, coordinating test activities, validating solutions, analysing performance metrics, and ensuring product quality objectives were met

• My responsibility is, to support the project team through various aspects of project management, including establishing project structures and feasibility, assisting in logistics and administrative tasks, analysing business process flows, documenting manuals and instructions, ensuring project compliance, acting as a central point of contact, supervising preparations and documentation, maintaining communication plans, tracking project accounts, evaluating data flow processes, and handling inquiries and requests for program data