Moses Mailau
Upper Hutt
Summary
Dynamic Customer Service Representative with a proven track record at Woolworths Group, excelling in conflict resolution and inventory management. Enhanced customer satisfaction through efficient inquiry resolution and effective product knowledge. Recognized for strong multitasking abilities and team collaboration, ensuring a seamless shopping experience for all customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Woolworths Group
01.2023 - Current
- Scanning customer goods at the checkout, providing good service, and ensuring they leave the store with a good impression.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Returning trolleys from the car park back into the store.
- Ensuring the shelves and drink fridges are stocked and ready for customers to purchase.
Customer Service Representative
Leeston Takeaways
10.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Physical laboring in the freezer, preparing food for customers.
- Receiving calls from customers, ensuring all phone orders are well-prepped and suitable to the customer's liking.
- Cleaning the oil fryers
Paper Runner
Leeston
09.2018 - 12.2018
- Hand-delivered advertisement papers/circulars to assigned street houses weekly.
Education
NCEA LEVEL 3 -
St Patrick's College (Silverstream)
207 Fergusson Drive, Heretaunga, Upper Hutt 5018Bachelor of Arts - Architecture
Victoria University of Wellington
Wellington, NZ12-2027
Skills
- Customer service excellence
- Conflict resolution
- Product knowledge
- Inventory management
- Cash handling procedures
- Time management
- Multitasking ability
- Team collaboration
- Customer service
Certification
NCEA LEVELS 1, 2 & 3
Languages
Tonga
Elementary
Timeline
Customer Service Representative
Woolworths Group
01.2023 - Current
Customer Service Representative
Leeston Takeaways
10.2019 - 10.2020
Paper Runner
Leeston
09.2018 - 12.2018
NCEA LEVEL 3 -
St Patrick's College (Silverstream)
Bachelor of Arts - Architecture
Victoria University of Wellington