Mosikakala Taufa
Pukekohe ,AUK
Summary
Reliable, compassionate individual with over 10 years experience working in the community sector involving many roles. Through experience I have proven ability in client services by managing and supporting Counselling and Financial Mentoring team. Am hardworking and dependable with strong organizational skills and a positive attitude. Ready to be a team player seeking to support a safe and positive home environment for whanau.
Overview
8
8
years of professional experience
Work History
Co-ordinator
Franklin Family Support Services
06.2015 - Current
- Comply with organizational and regulatory mandates to maintain client and staff safety and privacy.
- Prepare and organize booking schedules for clients.
- Handling phone, email queries and written correspondences.
- Prepare clear notes and documentation to provide clear detailed!
- Data entry and overseeing entries are up to date and aligns with requirements.
- Managing final closures of client files
- Prepare reports to MSD/Board/Team members!
- Handling technical and clerical issues
- Invoicing/Reconcile paying clients and follow up due payments.
- Collaborate and lead team meetings to plan in meeting client's needs.
- Initial contact to clients gives information and options.
- Follow up communication with clients to update, inform, gather information moving forward.
- Prepare documents for external agencies on behalf of clients for continuing support!
- Delegate tasks to team members to ensure contracts are met.
- Manage team of 11
Education
No Degree -
Okaihau College
Okaihau, NZSkills
- Social Perceptiveness
- Active Listening
- Compassionate
- Time Management
- Problem Solving
- Organized
- Computer literacy
- Customer service
- Team Work
- Multitasking
- Willingness to learn
- Thoroughness
Languages
Tonga
Native or Bilingual
Timeline
Co-ordinator
Franklin Family Support Services
06.2015 - Current
No Degree -
Okaihau College
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