Mounika Odeti

Work History

Eco Travels

Auckland, Auckalnd

02.2022 - Current

Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Collected, handled and documented payments for travel services and associated feels.
Worked closely with clients to understand unique needs and meet specific travel desires.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Developed process improvements and long-term business strategies through analysis of customer feedback.

Clothing Store

Hyderabad, Telangana

05.2018 - 09.2021

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Provided sales and customer service assistance to walk-in traffic
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maintained organized, presentable merchandise to drive continuous sales.
Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.

Siri IT Innovations

Hyderabad, Telanagana

12.2015 - 03.2018

Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
Collaborated with developers and product owners to stay current on product features and intended functionality.
Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
Created accurate and successful test scripts to manage automated testing of certain products and features.
Planned and devised cohesive test plans for projects using advanced testing technologies.
Documented current production methods to identify points of limitation to target for quantification through testing procedures.
Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.