- Enthusiastic about customer experience and retail innovation
- Committed to sustainable living and eco friendly product solutions
- Enjoy monitoring and developing high performing sales team
Mounika Ravula
Auckland,New Zealand
Overview
2024
2024
years of professional experience
Work History
Customer Service Executive
Axis Bank
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed a reputation as an efficient service provider with high level accuracy.
- monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Created, maintained and organized databases to develop promotional sales
- investigated and resolved customer enquires and complaints in a timely and empathetic manner.
Data Collection Specialist
Axis Bank
01.2022 - 02.2024
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
- Conducted surveys and documented all responses.
- Used computer software to store and retrieve data.
- Conducted audits of existing data entry processes.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Developed and implemented data entry operations.
- Acquired roadway data for state and federal agencies.
- Utilized proprietary tools to engage with clients, track communications, and deliver results.
- Trained new hires on company-specific data collection tools and methodologies, boosting overall productivity.
- Updated information in internal planning tools and platforms to log activities.
Education
MBA - Human Resources Management
Aditya University
02-2022
Skills
- Relationship building
Natural language processing
Microsoft Excel
Data privacy
Data modeling
Recordkeeping skills
Work Planning and Prioritization
MS office
Recordkeeping
Scheduling and calendar management
Document management
Schedule coordination
Meeting coordination
Event planning
Schedule management
Budget management
Budget planning
Business administration
Summary
Offering blend of analytical prowess and keen attention to detail, ensuring accurate and efficient data collection processes. Possesses foundational knowledge in data management and statistical analysis, complemented by technical skills in data entry and database software. Committed to driving data integrity and contributing to informed decision-making. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Interests
Timeline
Data Collection Specialist
Axis Bank
01.2022 - 02.2024
MBA - Human Resources Management
Aditya University
Customer Service Executive
Axis Bank
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