MOXA SHAH
Auckland,AUK
Summary
Detail-oriented Scheduling Coordinator with extensive experience in optimizing scheduling processes and managing emergency faults. Proven ability to dispatch technicians efficiently, including during night shifts. Skilled in customer relations and sales, with a strong track record in improving operational efficiency and resolving client issues. Seeking to leverage expertise in a dynamic environment to drive organizational success.
Overview
8
8
years of professional experience
Work History
Faults(Work Management) Coordinator
Universal Communications Group
05.2022 - Current
- Schedule technicians based on job requirements and their specific skill sets, ensuring optimal resource allocation and timely resolution of issues.
- Respond to emergency faults and dispatch on-call technicians during night shifts, providing prompt solutions and minimizing downtime.
- Coordinate and manage scheduling for multiple teams, maintaining efficient workflow and meeting deadlines.
- Facilitate communication between teams to resolve scheduling conflicts and address any issues promptly.
- Analyze scheduling data to identify trends and make recommendations for process improvements.
Customer Relations Consultant
Fisher & Paykel Appliances Ltd
Auckland
07.2020 - 04.2022
- Managed customer inquiries and complaints, ensuring high levels of satisfaction through effective problem resolution.
- Scheduling Technicians to attend faults
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Analyzed customer feedback to identify trends and recommend improvements to products and services.
- Collaborated with internal teams to address customer issues and implement solutions.
- Provided detailed reports on customer interactions and feedback to assist in decision-making.
Assistant Team Leader
Probe Group
07.2016 - 04.2020
- Supervised and mentored a team of sales agents, providing guidance and support to achieve performance targets.
- Implemented training programs to enhance team skills and improve overall productivity.
- Monitored and analyzed team performance metrics to identify areas for improvement and drive sales growth.
- Coordinated with upper management to align team goals with company objectives.
Education
Graduate Diploma in Information Technology -
NTEC
09.2016
Diploma in Business Management -
NTEC
03.2015
Skills
- Innovation management
- Employee Training
- Phone and Email Etiquette
- Team building
- Handling Complaints
- Problem-solving aptitude
- Staff Development and Training
Timeline
Faults(Work Management) Coordinator
Universal Communications Group
05.2022 - Current
Customer Relations Consultant
Fisher & Paykel Appliances Ltd
07.2020 - 04.2022
Assistant Team Leader
Probe Group
07.2016 - 04.2020
Graduate Diploma in Information Technology -
NTEC
Diploma in Business Management -
NTEC
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