Moz Eltringham

Papamoa,Bay of Plenty

Summary

Dynamic Steel Manager with a proven track record at Mosquito Steel Fixers, excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and staff training, fostering a culture of safety and productivity. Developed strong relationships with clients, driving satisfaction and loyalty while maintaining budgetary controls.

Overview

years of professional experience

Certification

Work History

Steel Manager

Mosquito Steel Fixers

Tauranga, BOP

01.2010 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Steel Fixer

Permacast Australia

Perth

01.2005 - 10.2009

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

No Degree - Steel Fixing

Tauranga Boys

Tauranga, BOP

Skills

Customer service
Team leadership
Time management
Decision-making
Staff training and development
Verbal and written communication
Staff management
Task delegation
Documentation and reporting
Relationship building

Project management
Project planning
Customer relationship management (CRM)
Policy implementation
Conflict resolution
Workforce management
Business planning
Key performance indicators
Emergency response

Certification

Site Safe Passport

First Aid in Construction

WAH

Harness

MEWP

Welding

Timeline