Michael Morris
IT
Palmerston North,PAL
Summary
I am a valued team member not only because of my excellent technical skills but also because of my positive and enthusiastic personality. I have the ability, determination and commitment to troubleshoot issues until resolution. I have a natural hunger to continuously improve my knowledge and skills in my personal and professional life.
Overview
20
20
years of professional experience
Work History
Full Time Father
01.2021 - Current
- Completed various certificates related to work-life balance, resilience, trust-building, coaching, cybersecurity, and more.
Fastway Courier Franchise Owner/Owner Operator
Fastway Couriers
Palmerston North
01.2018 - 01.2021
- Managed and operated a Fastway Courier franchise in Palmerston North.
ICT Technician
Turks Poultry Farm Ltd
Foxton
01.2008 - 01.2018
- Provided technology-related support for a business of 300+ employees, including workstation/server implementation and maintenance, troubleshooting, training, and customer relationship management.
Helpdesk Support/Systems Administrator
Grant-Day Corporation
Palmerston North
01.2004 - 01.2008
- Member of the helpdesk team providing software and hardware support, maintaining customer relationships, and guiding customers through challenging scenarios.
Education
Bachelor of Information and Communications Technology - undefined
A+ Remote Support Technician - undefined
Multiple Certifications - undefined
CompTIA A+: Remote Support Technician - undefined
Skills
Install, configure, and maintain computer equipment, mobile devices, and software for end usersService components based on customer requirementsUnderstand networking basics and apply basic cybersecurity methods to mitigate threatsProperly and safely diagnose, resolve, and document common hardware and software issuesApply troubleshooting skills and provide customer support using appropriate communication skillsUnderstand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environmentsHands-on experience configuring and supporting Ubuntu servers As well as server security, device management, git, networking & firewalls, command line, & troubleshooting
Peripheral Repair
Hardware Installation
Desktop Technical Support
Peripheral Repair
Application installations
Debugging
Help Desk Operations
Data Retention
Software configuration
Incident Management
Helpdesk services
Server maintenance
Peripheral maintenance
Operating system management
Data Recovery
Disaster Recovery
Virtualization Technologies
AV Equipment Management
Mobile Device Management
User Training
Wireless Networking
System Administration
Network Troubleshooting
Application support
Information Security
Network Maintenance
Network Security
Technical Support
Remote Support
Help Desk Management
IT Documentation
IT Asset Management
Customer Needs Assessment
Online Chat Support
LAN/WAN
System Maintenance
Report Preparation
Help Desk Support
User Support
Account Administration
Device Installation
Computer Diagnostics
Component Replacement
Documentation Development
Hardware Configuration
Desktop support
Customer Service
System optimization
Mobile Device Repair
Requirements Definition
Technical Documentation
Call Management
Technical Troubleshooting
A Certification
Active Listening
Creative Issue Resolution
Microsoft Windows and Office
Troubleshooting Network Issues
Remote Technical Support
Hardware Evaluations
Software Patches
Written Communication
Employee Computer Support
Access Management Software
Attention to Detail
Professionalism
Equipment Inspection
Analytical Thinking
Adaptability and Flexibility
Decision-Making
Highly Professional
Database Management
Adobe Creative Cloud
System Performance Assessments
Hardware and Software Configuration
Self Motivation
Technical documents comprehension
Training Materials Development
Timeline
Full Time Father -
01.2021 - Current
Fastway Courier Franchise Owner/Owner Operator - Fastway Couriers
01.2018 - 01.2021
ICT Technician - Turks Poultry Farm Ltd
01.2008 - 01.2018
Helpdesk Support/Systems Administrator - Grant-Day Corporation
01.2004 - 01.2008
UCOL - Bachelor of Information and Communications Technology,
CompTIA - A+ Remote Support Technician,
linkedin.com, zenva.com - Multiple Certifications,
- CompTIA A+: Remote Support Technician,