Mridula Meher Haldar
Auckland,AUK
Summary
Diligent and resilient professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. A motivated team player committed to contributing to company success goals.
Overview
5
5
years of professional experience
Work History
Senior Customer Care Consultant
Fisher & Paykel Appliances
East Tamaki, Auckland
02.2022 - 06.2023
- Managed diverse customer inquiries through various channels, demonstrating strong communication and problem-solving skills
- Collaborated with support teams and Team Leaders to ensure efficient resolution of customer issues
- Independently managed escalated cases, providing detailed solutions and maintaining customer satisfaction
- Streamlined operational processes, including account management and order processing, contributing to increased efficiency
- Mentored junior team members and fostered a positive team environment.
Deli Manager
Fresh Choice
Greenlane, Auckland
11.2021 - 02.2022
- Oversaw daily operations of a high-volume deli department, demonstrating strong leadership and organizational skills
- Managed inventory, optimized stock levels, and implemented cost-saving measures to reduce waste
- Implemented customer service standards, resulting in improved customer satisfaction scores
- Coordinated marketing promotions and initiatives to drive business growth.
Customer Care Representative
Countdown
Greenlane, Auckland
11.2018 - 11.2021
- Provided exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner
- Documented customer interactions and resolutions accurately in the CRM system
- Promoted product offerings and services to drive sales and meet targets
- Built strong relationships with customers through open and proactive communication.
Education
NZQA Level 3- Retails (NSN : 161420707)
Auckland, NZMBA -
Hult International Business School
Boston, USABachelor of Arts -
HultPaykelOsmania University
IndiaSkills
- Customer Relationship Management
- Documentation and Reporting
- Conflict Resolution
- Team Management
- Technical Proficiency (Microsoft Office Suite), SalesForce
- Attention to Detail
- Time Management
Timeline
Senior Customer Care Consultant
Fisher & Paykel Appliances
02.2022 - 06.2023
Deli Manager
Fresh Choice
11.2021 - 02.2022
Customer Care Representative
Countdown
11.2018 - 11.2021
NZQA Level 3- Retails (NSN : 161420707)
MBA -
Hult International Business School
Bachelor of Arts -
HultPaykelOsmania University
Similar Profiles
Fanny PatelFanny Patel
Administrative Coordinator at Fisher & Paykel AppliancesAdministrative Coordinator at Fisher & Paykel Appliances
Crystal BloedelCrystal Bloedel
Key Account Manager at Fisher & Paykel AppliancesKey Account Manager at Fisher & Paykel Appliances
Frank CollettFrank Collett
Warehouse Distribution Manager at Fisher & Paykel AppliancesWarehouse Distribution Manager at Fisher & Paykel Appliances