Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Roles And Responsibilities
References
Disclaimer
Certification
Timeline
Mrinal Chandra Jha

Mrinal Chandra Jha

Restaurant Team Leader
Blenheim

Summary

Highly energetic professional with "11 Years" of experience in Food & Beverage Industry, seeking position as Restaurant/Bar Manager in Food & Beverage. Enthusiastic and fervent in providing customer service and exceeding organizational goals. Creative, analytical, problem solver with good communication skills, having ability to maximize profits and motivate staff. Dynamic, Multitasking, and Detail-oriented professional, Proficient in effectively organizing, handling, and monitoring a wide variety of tasks. In-depth knowledge of using and maintaining Ability to set example in front of other associates with Hystar Awards from the Hyatt Regency Chennai and Hyatt Amritsar. Awarded with Employee of the Month award from Crowne Plaza, Jaipur. Awarded with Manager of Quarter from Holiday Inn Express, Hyderabad Hitech City. Possess working experience in Holiday Inn Express, Crowne Plaza, Hyatt Regency and Radisson Blu,Raupo Cafe Blenheim New Zealand,Carnmore Chateau Marlborough.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Team Leader

Carnmore Chateau Marlborough
01.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Increased team productivity by conducting regular training sessions and providing constructive feedback.
  • Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
  • Monitored and managed labor costs, making adjustments as needed to maintain optimal staffing levels for efficient service delivery.
  • Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
  • Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
  • Contributed to increased revenue generation through upselling techniques and suggestive selling of specials or add-ons during order-taking process.
  • Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
  • Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
  • Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Handled customer complaints professionally, resolving issues

Manager

Raupo Café
12.2022 - 01.2024
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Restaurant Manager

Radisson Blu
07.2021 - 11.2022
  • Ensure consistent Brand Service Standards are delivered in every area
  • Staffing and scheduling of the department, and allocation of duties.
  • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Facilitate learning and development for all team members of the department.
  • Appraise the performance of the staff.
  • Handling differently abled colleague, responsible for training and coaching.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Monitor and direct the daily activities in the restaurant.
  • Ensure, through regular monitoring of the feedback system, prompt, efficient, and accurate service to all guests.
  • Review the monthly profit and loss statement for Broadway, The Great Kebab Factory, an Tdea Studio with the Food and Beverage Manager. Monitor revenue and costs on a daily basis, and assist in taking corrective action.
  • Taking additional charge as Outlet Sales Lead, where in visiting nearby corporates and generating leads, and converting them into restaurant and bar business.
  • Ensure that all the operational standards set for all the equipment and processes are followed.
  • Maximize F&B profitability by implementing the cost containment strategies for the outlet.
  • Ensuring all the hygiene processes are followed and documented.
  • Conduct refresher training programs for the staff, and guide the new members of the department.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.

Restaurant/Event Manager

Holiday Inn Express(IHG)
09.2019 - 05.2021

Assistant Manager Food and Beverage( Socorro and Aire Sky Bar and Grill)

Crowne Plaza(IHG)
10.2017 - 09.2019

Food & Beverage Executive House of Han

Crowne Plaza(IHG)
10.2016 - 10.2017

Team Leader, Bar

Hyatt Amritsar - India
11.2015 - 10.2016

Team Leader, Bar

Radisson Blu Chennai - India
01.2015 - 11.2015

Supervisor, Coffee Shop

Hyatt Regency Chennai – India
02.2014 - 01.2015

Associate, Event Service

05.2012 - 02.2014

Education

Bachelor of Science - Hotel And Hospitality Administration

Institute of Hotel Management, Catering Technology, Chennai, India
04.2001 -
  • LCQ and Duty Managers Certificate
  • Bachelors in Hotel Management & Catering Technology, from IHM CHENNAI


Skills

Guest Relationship Management

Accomplishments

  • Manager of the quarter Q2 2020- Holiday Inn Express Hyderabad Hi-Tech City
  • Employee of the month – Crowne Plaza Jaipur
  • HYSTAR Award – Hyatt Regency Amritsar and Chennai
  • Best Lounge Bar by Times Food Award during my tenure in Connexions Crowne Plaza, Jaipur
  • Best Chinese Fine Dining by Times Food Award during my tenure at House of Han in Crowne Plaza, Jaipur.
  • Certified Departmental Trainer for Food and Beverage.
  • Runner up Absolut Mashup cocktail competition 2018

Personal Information

  • Passport Number: Z7487648
  • Father's Name: Shri Chandra Nath Jha
  • Date of Birth: 03/28/92
  • Marital Status: Unmarried
  • E-Mail- mrinalchandra7@gmail.com
  • Cell- 0224120279

Roles And Responsibilities

  • Ensure consistent Brand Service Standards are delivered in every area
  • Staffing and Scheduling of the department and allocation of duties
  • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
  • Facilitate learning and development for all the team members of the department. Appraise performance of the staff.
  • Handling Differently Abled Colleague responsible for training and coaching.
  • Monitor and direct the daily activities in the restaurant
  • Ensure through regular monitoring of FEEDBACK SYSTEM, prompt, efficient and accurate service to all guests
  • Review the monthly profit and loss statement for Broadway, The Great Kebab Factory, Tea Studio with Food and Beverage Manager, monitoring revenue and costs on a daily basis and assist in taking corrective action
  • Taking additional charge as Outlet Sales Lead, where in visiting nearby corporates and generating leads and converting it into restaurant and bar business.
  • Use to handle Event and Banqueting Query at Holiday Inn Express.
  • Ensure that all the operational standards set for all the equipments & processes are followed.
  • Maximize F & B profitability by implementing the cost containment strategies for the outlet.
  • Ensuring all the hygiene processes are followed and documented.
  • Conduct refresher-training programs for the staff and guide the new members of the department.
  • Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
  • Responsible for recruiting, training, supervising, scheduling and motivating staff to enhance customer service and increase sales through suggestive selling.
  • Planning and executing food and beverage promotion for the outlet and marketing them through bulk SMS tele calling and E-mailers.
  • Liaising with company and functional departments.

References

  • Mr Sunny Arora (Night Manager) Carnmore Chateau Marlborough,Blenheim,Marlborough +64 273953578
  • Mr Shaun Clarke David (Executive Sous Chef) Carnmore Chateau Marlborough, Blenheim,Marlborough +64 210314231
  • Mr Anand Tewari (Assistant Restaurant Manager) Raupo Cafe,Blenheim,Marlborough, +64 226324007
  • Mr. Ashwani Goela (Cluster General Manager,) Radisson Blu Plaza, Delhi Airport,India, +919899000700
  • Mr. Shashi Shankar (Food and Beverage Manager, Radisson Blu) Faridabad ,India, +919999126201

Disclaimer

I hereby declare that all the information furnished by me are true to the best of my knowledge and concern.

Certification

First Aid Level-1

Timeline

First Aid Level-1

05-2024
Restaurant Team Leader - Carnmore Chateau Marlborough
01.2024 - Current
Manager - Raupo Café
12.2022 - 01.2024
Restaurant Manager - Radisson Blu
07.2021 - 11.2022
Restaurant/Event Manager - Holiday Inn Express(IHG)
09.2019 - 05.2021
Assistant Manager Food and Beverage( Socorro and Aire Sky Bar and Grill) - Crowne Plaza(IHG)
10.2017 - 09.2019
Food & Beverage Executive House of Han - Crowne Plaza(IHG)
10.2016 - 10.2017
Team Leader, Bar - Hyatt Amritsar - India
11.2015 - 10.2016
Team Leader, Bar - Radisson Blu Chennai - India
01.2015 - 11.2015
Supervisor, Coffee Shop - Hyatt Regency Chennai – India
02.2014 - 01.2015
Associate, Event Service -
05.2012 - 02.2014
Institute of Hotel Management, Catering Technology - Bachelor of Science, Hotel And Hospitality Administration
04.2001 -

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Mrinal Chandra JhaRestaurant Team Leader