Shuai Wang
AUK,Auckland
Summary
Results-driven International Service Performance Specialist at NZ Post, specialising in improving supply chain efficiency through data analytics and process optimisation. Strong communicator with proven cross-functional collaboration skills, driving effective business process enhancements. Proficient in Excel data analytics, with the ability to transition effectively to new data platforms.
Overview
12
12
years of professional experience
Work History
International Service Performance Specialist
NZ Post
Auckland, AUK
03.2023 - Current
- Analyzed supply chain processes to identify areas for improvement and developed effective measures to address them.
- Collaborated with cross-functional teams to streamline logistics operations and enhance service delivery.
- Conducted data analysis via Microsoft Excel to support decision-making and improve forecasting accuracy.
- Led initiatives aimed at improving supply chain visibility and performance metrics across departments.
- Developed knowledge and capabilities in new software and systems and proactively crafted new reports for performance monitoring and reporting
- Developed comprehensive knowledge of postal and commercial industries via independent study and research.
International Integration and Support Specialist
NZ Post
Auckland
08.2014 - 03.2023
- Provided technical support to key business customers, resolving inquiries and issues efficiently.
- Managed ticketing system (Youshop), prioritizing requests to enhance response times.
- Co-management of NZ Post's cross-border eCommerce project via B2C channel
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Acted as liaison between account managers and operations team to ensure unified approach to customer satisfaction.
- Participated in translation, legal document drafting and trade policy research
Education
International Business
Victoria University of Wellington
WellingtonBachlor of Commerce & Administration (Hons) - International Business
Victoria University of Wellington
Wellington, NZSkills
- Performance optimization using data insights
- Adaptability into new software and systems
- Cross-functional relationship building
- Data investigation and insights
- Involvement in diverse NZ Post projects
- Cross-functional collaboration expertise
- Effective time management
- Advanced Excel data analysis skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Limited Working
Timeline
International Service Performance Specialist
NZ Post
03.2023 - Current
International Integration and Support Specialist
NZ Post
08.2014 - 03.2023
International Business
Victoria University of Wellington
Bachlor of Commerce & Administration (Hons) - International Business
Victoria University of Wellington
Hobby
- Movie enthusiast
- Cooking fanatics & Receipt collector
- Amateur skier & roll-skater