Mrunali Patel
Northcote,Auckland
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new full-time role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Countdown
Greville, Auckland
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Senior Talent Acquisition Specialist
Collabera Technologies
, Vadodara, Gujarat, India
06.2021 - 09.2022
- Worked for European, UK and Australian Market
- Posted positions on job boards, media, and alternate sourcing channels to attract a diverse talent pool.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Conducted interviews to assist management in selecting the most qualified candidates.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Built and maintained network of potential candidates through market research and relationship management.
- Promoted company culture to establish company as employer of choice in local market.
- Built talent pipeline according to core company values and role requirements.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Used social media as a recruitment tool by posting content and responding to inquiries or comments.
- Planned and executed recruitment events to bring in area candidates.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Venue Manager
Oyo Hotels and Homes Pvt. Ltd.
, Vadodara, Gujarat, India
05.2019 - 08.2020
- Oversaw events hosted for an average of 100 people and assisted with crowd control.
- Marketed venue location and events using social media and websites.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Coordinated sound equipment, furniture and material rentals for venue events.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Noted all changes and requests for events and determined feasibility.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Masters of Business Administration - Marketing
Gujarat Technological University
01.2016
Bachelor of Business Administration -
Sardar Patel University
01.2014
Skills
- Key Relationship management
- Customer Retention Strategies
- Customer Account Management
- CRM Software
- Customer Service
- Data Entry and Maintenance
- Call Documentation
- Upselling Products and Services
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Quality Control
- Sales Expertise
- Microsoft Office Expertise
- Inbound and Outbound Calling
- Time Management
- Sourcing and Screening
- Problem-Solving Abilities
Affiliations
- Won Upcoming Talent Award 2022 in Blaze 2022 by Collabera Technologies Pvt. Ltd
Timeline
Customer Service Representative
Countdown
03.2023 - Current
Senior Talent Acquisition Specialist
Collabera Technologies
06.2021 - 09.2022
Venue Manager
Oyo Hotels and Homes Pvt. Ltd.
05.2019 - 08.2020
Masters of Business Administration - Marketing
Gujarat Technological University
Bachelor of Business Administration -
Sardar Patel University
Similar Profiles
ROSELYN MCEWANROSELYN MCEWAN
FRESH FOOD ASSISTANT/Assistant Manager at COUNTDOWNFRESH FOOD ASSISTANT/Assistant Manager at COUNTDOWN
MANASI MMANASI M
Checkout Operator at CountdownCheckout Operator at Countdown
Alyssa TalasiliaAlyssa Talasilia
Picker Packer at CountdownPicker Packer at Countdown