Mrunali Patel
Auckland,Northcote
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sonova (Triton Hearing)
06.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Outbound and inbound calls to existing clients in the database to arrange appointments at the right clinic.
- Accurate recording of client information in CRM & Excel
- Dealing with Voicemail and Email inquiries.
- Reaching daily and monthly KPI Targets
- Explain to the clients about the new product and offers for hearing devices
- Keep in line with the clinic's dairy
- Solve client's concerns with their appointments and channel them to the right person.
Long Life Assistant
Woolsworth Pvt. Ltd. (Countdown)
03.2023 - 07.2023
- Keep shelves stocked
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Senior Talent Acquisition Specialist
Collabera Technologies
06.2021 - 09.2022
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
- Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
- Maintained detailed records of client interactions, allowing for a better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed tailored recruitment marketing campaigns to strengthen employer brand and attract diverse candidates.
- Optimized job postings for search engine visibility, driving increased traffic to the career site.
- Improved candidate experience by providing timely feedback and clear communication throughout the hiring process.
- Mentored junior recruiters on best practices in sourcing strategy development and effective interview techniques, elevating overall team performance.
Education
MBA - Marketing Management And Research
Gujarat Technological University
India06.2016
BBA - Human Resource & Marketing
Sardar Patel University
India04.2013
Skills
- Call Management
- Appointment Scheduling
- Consultative Sales
- Account Updating
- Data Entry
- Data Collection
- Complaint Resolution
- Microsoft Outlook
- Conflict Resolution
- CRM Software
- Service Standard Compliance
- Administrative Support
- Call Center Experience
- Product Sales
- Active Listening
- Coordination
- Brand Representation
- Customer Relations
- Account Management
- Critical Thinking
- Problem-Solving Abilities
- Call Triaging
- International Sales Support
- Microsoft Excel
- Microsoft PowerPoint
- Sales Expertise
Accomplishments
- Promoted from Talent Specialist to Senior Senior Talent Specialist, in less than 12 months.
- Won Upcoming Talent Award - 2022
- Top Performer Talent Specialist - August 2021, September 2021, October 2021
References
References available upon request.
Timeline
Customer Service Representative
Sonova (Triton Hearing)
06.2023 - 08.2023
Long Life Assistant
Woolsworth Pvt. Ltd. (Countdown)
03.2023 - 07.2023
Senior Talent Acquisition Specialist
Collabera Technologies
06.2021 - 09.2022
MBA - Marketing Management And Research
Gujarat Technological University
BBA - Human Resource & Marketing
Sardar Patel University
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