MT THAPA
508 Queen Street,AUK
Summary
Highly motivated & energetic hospitality professional with a strong focus on financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results. Willing to take on additional responsibilities to support the overall success of the team. Committed to cultivating an open and communicative culture, creating an environment where employees feel empowered to contribute their best towards the company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Night Auditor
QT Auckland
09.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, marking discrepancies and oversaw night auditing of daily room occupancy and hotel revenue.
- Ensuring Hotel Security by monitoring security cameras and conducting regular walk-throughs making sure all the security checks are done following the standards.
- Preparing FLASH reports ensuring the reports are accurate and helping out the Morning Breakfast F&B team and Housekeeping team by generating their reports respectively.
Duty Manager
My Bar
09.2020 - 06.2023
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Maintained compliance with company policies, objectives, and communication goals
- Responded to customer concerns by providing friendly, knowledgeable support, maintaining composure, professionalism and strong relationships with customers to increase loyalty, trust and satisfaction
- Assisted in development of marketing materials and campaigns to use for promotions and advertising
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
Assistant Manager
ALBERT'S POST BAR & EATERY
09.2019 - 09.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Making hiring recommendations to increase company's productivity and profitability with quality workers
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Defined clear targets and objectives and communicated to other team members
Bar Supervisor
THE LULA INN at Viaduct
11.2018 - 09.2019
Food & Beverage Team Leader
THE CORDIS HOTEL
12.2016 - 11.2018
Education
National Diploma In Hospitality Management - Hospitality
Ntec Aspire2 International
09.2018
Bachelors In Science - Biology
New Horizon College
03.2016
Skills
- Budget management
- Multitasking & Staff Training
- Verbal and Written Communication
- Public Relations & Operational Oversight
- Front desk operations, Audit & finance reports
- Customer Relationship Management with great problem-solving skills
- Sound Knowledge of Microsoft 365
Certification
- Barista certificate
- Licence Controller Qualification Certificate
- General Manager Certificate
Hobbies and Interests
- Sketching and drawings
- Big sports lover especially football and cricket
- Adventures, Travelling and outdoor activities
- Making music and playing drums
Languages
English
Full Professional
Timeline
Front Office Night Auditor
QT Auckland
09.2023 - Current
Duty Manager
My Bar
09.2020 - 06.2023
Assistant Manager
ALBERT'S POST BAR & EATERY
09.2019 - 09.2020
Bar Supervisor
THE LULA INN at Viaduct
11.2018 - 09.2019
Food & Beverage Team Leader
THE CORDIS HOTEL
12.2016 - 11.2018
Bachelors In Science - Biology
New Horizon College
National Diploma In Hospitality Management - Hospitality
Ntec Aspire2 International
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