Mufy Tong
Information Communication Technology
Auckland,AUK
Summary
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of post-secondary education
18
18
years of professional experience
Work History
Senior IT Project Engineer
City Information Centre
Fuxin, Liaoning, China
07.2012 - 09.2018
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Handled [number] calls per [timeframe] to address customer inquiries and concerns.
- Completed [task] to ensure compliance with relevant [type] regulations.
- Improved [type] through consistent hard work and dedication to [project or department or task or customer].
- Conducted research, gathered information from multiple sources and presented results.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed team communications and information for meetings.
- Carried out day-day-day duties accurately and efficiently.
Junior Network Engineer
City Information Center
Fuxin, Liaoning, China
07.2005 - 08.2012
- Recommended network security standards and upgrades to management.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Supported multi-tier architectures, including application of tier isolation best practices.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
Web Design & IT Support
City Information Center
Fuxin, Liaoning, China
10.2002 - 06.2005
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Conducted functional testing over course of web development lifecycle.
- Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
Web Designer & Windows Server Administrator
China Telecom
Fuxin, Liaoning, China
07.2000 - 09.2002
- Conceptualized, planned and executed original designs for wide range of website properties.
- Gathered specifications and other key details to meet requirements of site development.
- Diagnosed and executed resolution for all network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Resolved problems, improved operations and provided exceptional service.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
Education
1. Postgraduate Diploma - IT
Southern Institute of Technology
New Zealand 11.2018 - 12.2020
Bachelor of Computer Science And Technology - IT
Liaoning Technical University
China 06.2003 - 07.2007
Skills
Project monitoring
Project Framework Engineering
Ability to plan projects
Bilingual in Chinese and English
Timeline
1. Postgraduate Diploma - IT
Southern Institute of Technology
11.2018 - 12.2020
Senior IT Project Engineer
City Information Centre
07.2012 - 09.2018
Junior Network Engineer
City Information Center
07.2005 - 08.2012
Bachelor of Computer Science And Technology - IT
Liaoning Technical University
06.2003 - 07.2007
Web Design & IT Support
City Information Center
10.2002 - 06.2005
Web Designer & Windows Server Administrator
China Telecom
07.2000 - 09.2002