MUHAMMAD ZOHAIB
Hawthorndale,Invercargill
Summary
Dynamic and results-driven professional with a Master's degree in Applied Management and over 10 years of extensive experience in business analysis and team management. Proven track record of enhancing operational efficiency, driving strategic initiatives, and leading high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Burger Fuel NZ
06.2023 - Current
- Oversee daily store operations, ensuring a smooth and efficient workflow.
- Manage inventory levels, placing orders, and conducting regular stock audits.
- Sale data analysis to forecast weekly sales and make prep list accordingly.
- Implement effective marketing strategies, including local store marketing plans.
- Ensure compliance with health and safety regulations, and food safety standards.
- Implement and maintain company policies and procedures.
- Recruit, train, and supervise store staff, including shift scheduling and performance evaluations.
Business Analyst
Emirates Telecommunications (Etisalat UAE)
07.2018 - 05.2023
- Analyzed budgets and forecasts
- Demonstrated expertise in working with BCRM, CBCM, and COGNOS to achieve desired result.
- Coordinated successful product/offer launches by maintaining strong relationships with senior management and organizing meetings with various government clients such as Dubai/AUH/Shj Police,GHQ Moi,ESEHA.
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior.
- Performed cost-benefit analysis of proposed changes to business processes.
- Created detailed process flows
- Developed MIS reports to track sales performance and identify areas for improvement.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Maintained a database of customer information, including contact details, preferences and purchase histories.
- Implemented automated processes to streamline daily operations and reduce manual workloads.
Reporting Analyst
Pakistan Telecommunications Limited
09.2009 - 06.2018
- Utilized data analytics to create dashboards for tracking customer experiences
- Enhanced the usability and effectiveness of customer value management dashboards
- Worked on analyzing and providing dashboard for customer Churn and Win Back process for management
- Designed and implemented a data visualization tool for monitoring Landline faults KPIs
- Gathered, analyzed and formatted large amounts of data into meaningful information.
- High-value customers analysis and dashboard.
- Employed Oracle and BI TERADATA SQL proficiently.
- Prepared ad-hoc reports as requested by senior management team.
- Performed trend analysis on historical data to identify areas for improvement.
- Generated statistical models to forecast future trends based on past performance.
- Implemented automated solutions for generating timely reports with accurate results.
- Collaborated with stakeholders across departments to ensure all requirements are met prior to delivery of reports.
Education
Master of Applied Management -
Southern Institute of Technology
New Zealand07-2024
Bachelor of Commerce -
University of The Punjab
Pakistan06-2009
Skills
- Operations Management
- Marketing
- Policy Implementation
- Business Development
- Strategic Planning
- Business Planning
- KPI Tracking
- Data Analysis
- Operations Analysis
- Workflow Analysis
- Data Mining
- Competitive Analysis
- Product Development
- BI tools expertise
Certification
- Full New Zealand Driver's License
- Health and Safety Certificate
- LCQ Manager's Certificate
- Power BI Certification
Personal Information
Visa Status: 3 Years Open Work Visa
References
Professional and character Referees available on request
References
References available upon request.
Timeline
Manager
Burger Fuel NZ
06.2023 - Current
Business Analyst
Emirates Telecommunications (Etisalat UAE)
07.2018 - 05.2023
Reporting Analyst
Pakistan Telecommunications Limited
09.2009 - 06.2018
- Full New Zealand Driver's License
- Health and Safety Certificate
- LCQ Manager's Certificate
- Power BI Certification
Master of Applied Management -
Southern Institute of Technology
Bachelor of Commerce -
University of The Punjab
Similar Profiles
Manpriya KaurManpriya Kaur
Customer Service Representative at Z Fuel Station NZCustomer Service Representative at Z Fuel Station NZ
Manisha M PillaiManisha M Pillai
Store Front Staff Member at Burger FuelStore Front Staff Member at Burger Fuel
Neha Neha null
Store Staff at Burger FuelStore Staff at Burger Fuel