Muhammad Ali Khalid
Otahuhu,New Zealand
Summary
Dynamic professional with extensive experience in administrative operations and customer relationship management at Friends International. Proven leadership and problem-solving skills, successfully enhancing operational efficiency and ensuring compliance. Adept at vehicle inventory management and marketing strategies, consistently delivering exceptional service and fostering strong client relationships.
Overview
25
25
years of professional experience
Work History
Yard Assistant
Car Yard, Otahuhu
Otahuhu, Auckland
03.2024 - Current
- Managed all administrative operations of the car yard, ensuring compliance with company and government requirements.
- Maintained accurate vehicle inventory, handled registrations, MR2A processing, change of ownership, and all related documentation.
- Coordinated inspections (WOF/COF), service appointments, and ensured all vehicles were road-ready and compliant.
- Responded to customer inquiries, managed after-sale services, and ensured a seamless customer experience.
- Handled complete marketing for the dealership, including photography, creating vehicle listings, and posting advertisements on online platforms (e.g.,. Trade Me, Facebook Marketplace.
- Maintained and updated internal systems with vehicle details, compliance records, and pricing.
- Liaised with mechanical staff, suppliers, and external compliance agencies to manage vehicle flow and readiness.
- Managed staff rosters, basic payroll preparation, and interdepartmental communication.
- Ensured yard presentation and safety standards were met daily.
- Performed basic bookkeeping, created invoices, and tracked expenses for management review.
Administrator
C & A Motors
Jail Road, Lahore Pakistan
03.2022 - 02.2024
- Oversaw day-to-day administrative operations of the vehicle dealership, ensuring efficient coordination between departments.
- Maintained accurate records of vehicle purchases, sales, registrations, and inventory.
- Managed customer documentation, including invoices, delivery receipts, and registration files.
- Handled vehicle import paperwork, customs clearance coordination, and compliance requirements.
- Coordinated scheduling of vehicle maintenance, detailing, and readiness for customer delivery.
- Acted as a point of contact for customer service issues, post-sale support, and documentation queries.
- Assisted in pricing strategy, vehicle valuation, and market research to support sales decisions.
- Managed office supplies, vendor accounts, and basic accounts-related duties.
- Supported sales and marketing efforts, including preparation of vehicle descriptions and showroom presentations.
- Liaised with banks, insurance companies, and registration authorities to streamline sales and finance processes.
Assistant Manager Admin
Generation PVT. Ltd ( Stitched Ladies Garments Factory & Nationwide Retail Outlets)
Asif Town, Lahore Pakistan
07.2019 - 10.2021
- Assisted in managing administrative functions across the production unit and multiple 15 retail outlets nationwide.
- Ensured smooth day-to-day operations by effectively addressing challenges across a workforce of 1,000 laborers, 150 designers, and 100 management staff—maintaining uninterrupted production and operational continuity without hassle.
- Coordinated with factory supervisors to ensure smooth operations, production planning, and timely dispatches.
- Supported recruitment, onboarding, and HR compliance processes in collaboration with the HR department.
- Monitored safety, cleanliness, and maintenance standards across factory premises and retail stores.
- Managed utility services, office supplies, and vendor relationships to ensure uninterrupted operations.
- Oversaw the company’s vehicle fleet operations, including pick-and-drop scheduling, route planning, maintenance coordination, and fuel usage tracking, to ensure efficiency and cost control.
- Handled documentation and compliance related to labor laws, factory audits, and government inspections.
- Assisted in budget planning, petty cash management, and monthly expense reporting.
- Facilitated internal communications between the head office, production teams, and retail branches.
- Ensured administrative support during promotional events, new store openings, and seasonal campaigns.
Team Lead Uber Safety Team (IRT)
Mindbridge BPO
Shimla Pahari, Lahore
03.2018 - 06.2019
- Led a team handling high-priority and sensitive safety incidents reported by Uber riders and drivers, ensuring timely and empathetic resolution in line with company protocols.
- Supervised daily operations, monitored KPIs, and coached team members to maintain quality and performance standards.
- Collaborated with cross-functional teams, including global safety units, to manage escalations and improve incident-handling procedures.
- Provided detailed feedback, training, and support to enhance response quality, reduce handling time, and boost customer satisfaction.
- Maintained detailed and accurate documentation of incidents in compliance with data protection policies.
RSM & Admin Manager
Friends International (Retail & wholesale)
Shah Alam , Lahore Pakistan
08.2011 - 01.2018
- Oversaw regional retail and wholesale operations, ensuring smooth store performance, efficient inventory management, and achievement of monthly sales targets.
- Led and motivated sales and administrative teams across multiple locations to maintain high productivity and customer service standards.
- Managed procurement, stock control, and vendor coordination to ensure uninterrupted supply chain operations.
- Handled all administrative functions, including payroll, staff scheduling, inter-branch coordination, and compliance with company policies.
- Implemented sales strategies and market expansion plans that resulted in consistent revenue growth.
- Conducted regular market analysis and competitor reviews to inform pricing and promotional decisions.
- Ensured all stores adhered to visual merchandising standards and operational SOPs.
- Reported directly to the CEO with actionable insights and performance summaries.
Team Coordinator
Mobilink GSM - Orascom Telecom Company
DHA, Lahore Pakistan
11.2007 - 06.2011
- Coordinated daily activities of customer service and back-office teams to ensure timely and efficient resolution of subscriber issues.
- Monitored team performance, tracked KPIs, and provided regular coaching and feedback to enhance productivity and service quality.
- Liaised between departments to streamline communication and workflow for technical support and complaint resolution.
- Conducted training sessions for new hires and refresher courses for existing staff to maintain service standards.
- Played a key role in maintaining compliance with company SOPs and quality assurance policies.
- Prepared performance reports and presented insights to management for decision-making and process improvement.
- Assisted in handling escalated customer queries and provided solutions in a professional and timely manner.
Manager Admin & Security
Nestle Divisional Distribution
Assian Wala Bangla, Sargodha Pakistan
08.2000 - 10.2007
- Managed administrative operations, ensuring smooth logistics, warehouse support, and staff coordination.
- Developed and implemented security protocols, supervised the security team, and conducted audits to protect assets and personnel.
- Oversaw vendor management, facility maintenance, utilities, and office supplies for uninterrupted daily operations.
- Coordinated fleet management, including route planning, vehicle maintenance, and fuel records.
- Ensured compliance with legal requirements through liaison with authorities, and monitored KPIs to drive continuous improvements.
Education
Diploma in Operations Management - Operations Management
Alison
Online06-2025
Travel And Tourism Management - Management
Alison
Online05-2025
Administrative Support - Business Administration And Management
Alison
Online12-2022
Matriculation (Equivalent) to NZ ( NCEA Level 1) - Computer Science
Sargodha Board
Sargodha, Pakistan01.2000
Skills
- Administrative operations
- Leadership abilities
- Communication skills
- Flexibility
- Teamwork
- Creativity and problem-solving abilities
- Customer relationship management
- Marketing strategies
- Safety standards
- Time management
Accomplishments
Awarded Certificate by Government of Punjab Health Department for effective safety measures and arrangements during a surprise dengue inspection.
Languages
English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
OTHER ACADEMICS
Had Done IELTS (6.5 Band) & One Year Diploma in Computer Hardware
Others
Four years of part-time driving experience in operating Trucks, Coasters, and other Delivery Vehicles
References
References available upon request.
Timeline
Yard Assistant
Car Yard, Otahuhu
03.2024 - Current
Administrator
C & A Motors
03.2022 - 02.2024
Assistant Manager Admin
Generation PVT. Ltd ( Stitched Ladies Garments Factory & Nationwide Retail Outlets)
07.2019 - 10.2021
Team Lead Uber Safety Team (IRT)
Mindbridge BPO
03.2018 - 06.2019
RSM & Admin Manager
Friends International (Retail & wholesale)
08.2011 - 01.2018
Team Coordinator
Mobilink GSM - Orascom Telecom Company
11.2007 - 06.2011
Manager Admin & Security
Nestle Divisional Distribution
08.2000 - 10.2007
Diploma in Operations Management - Operations Management
Alison
Travel And Tourism Management - Management
Alison
Administrative Support - Business Administration And Management
Alison
Matriculation (Equivalent) to NZ ( NCEA Level 1) - Computer Science
Sargodha Board
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