Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
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Muhammad Moin Siddiqui

Half Moon Bay,New Zealand

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Venue Hotel Saudi Arabia
Saudi Arabia, Jeddah
03.2021 - 07.2025
  • Provided technical support to end-users for software and hardware issues.
  • Assisted in troubleshooting network connectivity problems and resolving user inquiries.
  • Documented support requests and solutions in the ticketing system for future reference.
  • Collaborated with team members to maintain inventory of IT equipment and supplies.
  • Conducted basic training sessions for users on software applications and tools.
  • Monitored system performance and reported any issues to senior technicians promptly.
  • Ensured compliance with IT policies during equipment setup and maintenance tasks.
  • Served as first point of contact for incoming technical service calls and emails.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.

IT Technical Supervisor

Raffles Hotels
Saudi Arabia, Makkah
06.2010 - 04.2019
  • Provided technical support to end-users for software and hardware issues.
  • Assisted in troubleshooting network connectivity problems and resolving user inquiries.
  • Documented support requests and solutions in the ticketing system for future reference.
  • Collaborated with team members to maintain inventory of IT equipment and supplies.
  • Conducted basic training sessions for users on software applications and tools.
  • Monitored system performance and reported any issues to senior technicians promptly.
  • Ensured compliance with IT policies during equipment setup and maintenance tasks.
  • Served as first point of contact for incoming technical service calls and emails.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.

Education

Master of Science - Cyber Security

Auckland University of Technology
City Campus
07-2025

Master of Science -

Virtual University of Pakistan
Pakistan
03-2018

Skills

  • Network troubleshooting
  • Technical support
  • System maintenance
  • Customer service
  • Hardware diagnostics
  • Network diagnostics
  • Systems analysis
  • Network configuration
  • Software installation
  • User support
  • Ticket support system management
  • Desktop support
  • Linux programming and administration
  • Microsoft outlook
  • System administration
  • Call tracking
  • Application installations
  • Application support
  • Staff education and training

Languages

English
Professional

Certification

  • Microsoft Certified Professional
  • Windows Server 2012
  • Server administrator on Windows Server 2008
  • Windows Server 2008 network infrastructure, configuration
  • Windows Server 2008 Active Directory configuration
  • CISM (Certified Information Security Manager)

Accomplishments

  • Star of the month
  • Several times appreciation letters

Affiliations

  • Spend time with family
  • Exercise
  • Reading
  • Movies

Timeline

IT Support Specialist

Venue Hotel Saudi Arabia
03.2021 - 07.2025

IT Technical Supervisor

Raffles Hotels
06.2010 - 04.2019

Master of Science - Cyber Security

Auckland University of Technology

Master of Science -

Virtual University of Pakistan

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Muhammad Moin Siddiqui