Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Timeline
Generic
Muhammed Rafi

Muhammed Rafi

Canterbury,UAE

Summary

Highly experienced IT professional with extensive expertise in designing, implementing, and managing complex IT infrastructures across multiple regions. Proven track record in cybersecurity, cloud solutions, virtualization, and enterprise application management. Adept at leading IT projects, ensuring compliance with security standards, and optimizing IT operations for enhanced efficiency and security.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior System Engineer

EDGE Group PJSC
10.2024 - Current
  • Company Overview: Defense | Aerospace Manufacturing
  • User and Account Management
  • Onboarding/Offboarding: Manage employee onboarding and offboarding, user account provisioning, and roles/permissions mapping
  • Application Servers Administration: Oversee ERP server infrastructure (SAP, Success Factor), HRMS, IIS, Apache Tomcat, Webapps, Time and Attendance Systems, and Wintel Infrastructure
  • File and Permission Management: Create shares, manage access control, and quota management.
  • End User PC Management: Managing Client OS like Windows, Apple Mac OS, Linux
  • Patch Management: Ensure timely patching of Server OS and client OS (Windows Server 2008:2025, Windows Client OS, Apple Mac OS, Linux).
  • Mobile Device Management (MDM/MAM): Tools: MS Intune (Onboarding, configuration policies, compliance baselines, audits, app deployment, Autopilot), SCCM, MDM. VMware Horizon.
  • RDS Administration: Secure and manage RDS environments using RDS Gateway, RDSH host configuration, RDS Broker, RDS License, Azure App Proxy, and HTML5 Web Client, RDS VDI, Azure AVD, VMware Horizon.
  • Reporting and Analysis: Administer Power Bi and Qlik Sense Reports Server, create IT reports, manage certificates, report publishing, license, and access control.
  • Monitoring and Alert management: Tools: Azure Sentinel SIEM/SOAR, Solar Winds, Sophos central, Manage Engine Audit Plus, Azure Event Hub.
  • Antivirus and Security: Tools: Bitdefender XDR, SCEM, Windows Defender, Microsoft DLP.
  • Cybersecurity: Manage SolarWinds, SIEM/SOAR (Rapid7, Azure Sentinel), ManageEngine Audit Plus, reverse proxy, Kemp Load Balancer, and security policies.
  • Email Security: Mimecast, Implement security protocols and best practices (SPF, DKIM, DMARC), Mimecast Azure integration, Mimecast Policies and Route configuration.
  • Project Planning and Management: Set project goals, plan, maintain timeframes, budgeting, status reports, quality checks, procurement, negotiations, and server licensing.
  • Database Administration: Administer MS SQL- installation, configuration, administration, user management, patching, and service packs.
  • Domain and SSL Management: Proficient in administering company domains, DNS records, SSL certificates, and website operations to ensure security and accessibility.
  • ServiceDesk and Asset Management | Incident Management | Vendor Management: Proficient in using Manage Engine Helpdesk, and Asset Explorer to handle incidents and requests in line with ITIL frameworks and SLAs.
  • Network Administration: Administration of routers, switches, access points, and wireless controllers. Management of firewalls (Cisco Meraki, HP, Aruba, Huawei, Ubiquiti, Fortinet, Sophos).
  • CCTV | IP PABX Management | Access Control Systems: Experienced in managing CCTV systems (Hikvision, Honeywell) and IP PABX systems (including extension provisioning, calling routes, and security filters).
  • Defense | Aerospace Manufacturing

Assistant IT Manager

Emirates National Plastic Industries Ltd
08.2022 - 10.2024
  • Infrastructure Design and Administration | Daily Operations: Design and Implement: Company infrastructure, datacenter, and disaster recovery site for 10 business units across the UAE and MENA region.
  • IT Infrastructure Management: Oversee configuration, management, and delivery of IT projects.
  • Operations: Ensure functionality, availability, and security servers and endpoints, data, backups, and communications. Troubleshoot and remediate issues.
  • Project Planning and Management: Set project goals, plan, maintain timeframes, budgeting, status reports, quality checks, procurement, negotiations, and server licensing.
  • Policy and Compliance: Review and update IT policies to ensure compliance with security standards (CIS, GDPR, NIST, ISO 27001).
  • Virtualization | Server Technologies | Storage Administration | Backup | Disaster Recovery: Administer SCVMM, Windows Servers 08-22, Hyper-V Failover Clusters, Nutanix Cluster, VMware vSphere, DRS, vMotion, VM-Templates, Fault Tolerance, and High Availability methods.
  • User and Account Management: Manage employee onboarding and offboarding, user account provisioning, and roles/permissions mapping.
  • Application Servers Administration: Oversee ERP servers (Infor LN, Infor OS, Infor Document Management), HRMS, IIS, Apache Tomcat, Webapps, Time and Attendance Systems, and Wintel Infrastructure.
  • Identity and Access Management | PAM - Sectona: Administration of AD roles, DNS, DHCP, ADFS, ADCS, SCEP, NDES, RRAS, RDS, NPS, Radius, MFA, SSO, Group Policy, PowerShell Scripting.
  • File and Permission Management: Create shares, manage access control, and quota management.
  • End User PC Management: Ensure timely patching of client OS (Windows, Apple Mac OS, Linux).
  • Azure Administration: Manage Azure AD, MFA, SSO, Windows Hello for Business, CBA, Azure Kerberos, VMs, NSGs, VNets, RBAC, IAM, Subscriptions, Azure Front Door, App Proxy, Azure Firewall, NGFW, WAF, VPN gateway, backup and restore.
  • Office 365 and Exchange Hybrid Administration: Manage Exchange Server, Databases, Upgrade, Hybrid Connectors, AADConnect, SharePoint, OneDrive, Teams, Security and Compliance, Power Automate, Power Apps.

IT Manager | IT System Engineer

Wheel of Fate Investment Group Holding
08.2021 - 08.2022

System Engineer

Ministry of Education
08.2016 - 08.2021
  • Provided support to Large Scale End Users, Teachers, Students and VVIP customers.
  • Administration of Wintel Infrastructure, Windows Servers 2008-2019: Server Virtualization Hyper-V, VMware vSphere-Vcenter, DRS, Vmotion, VM-Templates, Fault Tolerance, AD, DNS, DHCP, Group Policy, SCCM, User Accounts., FTP server, File share and Permissions, Print Management, PowerShell Scripting, High Availability and Redundancy Methods.
  • Client Support: Windows 7, 8, 10 | Mac OS | Linux: Ubuntu, Debian.
  • Deployment of Images, Patches on timely Basis.
  • Storage Administration: RAID, SAS, SAN, NAS.
  • Configuring Server Backup and Restore: Symantec, Veeam.
  • Administration of Office 365, Exchange Server, SharePoint, Online Teaching Platforms, Air watch MDM, Microsoft Teams, Zoom, Google Workspaces, Citrix Workspace, Power App, Power Automate.
  • Administration of Network Routers, Switches and Firewalls: Cisco, HP, Huawei, Ubiquiti, Fortinet, Configuration of Routing Protocols, Ports, ACL, VLAN, STP, TCP IP Protocols, Web Filtering, VPN -IPsec, DynDNs.
  • IT Security and Monitoring: SolarWinds.
  • Administration of CCTV, IP PABX, IP Phones, Biometrics, Door Access Control System and Time Attendance System.
  • IT budgeting, Quotation, Negotiations, Quality check, Procurement, Warranty and Contracts.
  • Maintaining the inventory and Asset Management.
  • Coordination with ISP and Vendors for the new Technology Implementation.
  • Administration of Smartboards, Interactive Projectors, and other AV systems.

IT Assistant Engineer

Gala Information Highway Private Limited
06.2015 - 06.2016

Education

BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION

Vidya Academy of Science and Technology
Calicut
07.2015

Skills

  • IT Infrastructure Management
  • IT Projects
  • Modern Workplace Technology
  • Management
  • Endpoint Security and Management
  • Backup and Data Security
  • Communication Systems Management
  • Troubleshooting and Issue Remediation
  • IT Policy Review and Updates
  • Compliance with Security Standards
  • Virtualization
  • Cluster Storage Management
  • Replication Technologies
  • Storage Solutions
  • Email Security
  • Security Protocols
  • Identity and Access Management
  • Active Directory Administration
  • Azure AD Management
  • MFA and SSO
  • File Server Management
  • Access Control
  • Quota Management
  • ERP Systems
  • Web Server Management
  • Time and Attendance Systems
  • Exchange Server
  • Hybrid Connector
  • AADConnect
  • SharePoint
  • OneDrive
  • Microsoft Teams
  • Power Automate
  • Power Apps
  • MS Intune
  • SCCM
  • SOTI
  • MDM
  • Autopilot
  • Network
  • Configurations and Troubleshooting
  • Routers
  • Switches
  • Wireless Controllers
  • Access Point
  • TCP / IP Protocols
  • Routing Protocols
  • VPN
  • LAN/WAN technologies
  • Firewalls
  • Virus Protection
  • Maintenance
  • Monitoring
  • Backup Management
  • Disaster recovery
  • Programming Languages
  • PowerShell
  • Python
  • HTML
  • CSS
  • C
  • C
  • Hardware
  • Troubleshoot

Certification

  • MCSA
  • MCSE
  • MCP
  • AZ 104
  • CCNA
  • CCNP

Languages

English
Hindi
Malayalam
Arabic

Personal Information

  • Title: Senior System Engineer| IT Manager- MCSA, MCSE, MCP, AZ 104, CCNA, CCNP
  • Visa Status: Employment Visa
  • ID Type: UAE
  • ID Number: 29/01/1991
  • Date of Birth: 29/01/1991
  • Nationality: Indian
  • Work Permit: Employment Visa

Hobbies and Interests

  • Reading
  • Chess

Timeline

Senior System Engineer

EDGE Group PJSC
10.2024 - Current

Assistant IT Manager

Emirates National Plastic Industries Ltd
08.2022 - 10.2024

IT Manager | IT System Engineer

Wheel of Fate Investment Group Holding
08.2021 - 08.2022

System Engineer

Ministry of Education
08.2016 - 08.2021

IT Assistant Engineer

Gala Information Highway Private Limited
06.2015 - 06.2016

BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION

Vidya Academy of Science and Technology

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Muhammed Rafi