Mukesh Kapila
Christchurch,CAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills eager to secure job in accounting sector. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Work Coordinator
Civtec (Enable)
06.2023 - Current
- Pay attention to detail while completing assignments.
- Answer constant flow of customer calls with minimal wait times and create tickets using Zendesk Ticketing system.
- Using D365 to schedule jobs,create new work orders, upload documents, update the job related information.
- Using IBSS software to interact with RSP ( Retail Service Provider) to check the customer database.
- Effective working relationships with Retail Service Providers, managers, builders, technicians and customers.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Invoicing Specialist
Chemist Warehouse
10.2021 - 05.2023
- Cross-check purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Analyze project commitments, cost flow and expenditures to support monitoring and reporting.
- Track approved and unapproved invoicing to produce critical month-end metrics.
- Prepare and mail invoices to head office, and document account updates.
- Manage purchase order in alignment with processing period.
- Develop rapport with suppliers to cultivate loyalty and satisfaction.
Warehouse Storeperson
Chemist Warehouse
09.2020 - 09.2021
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
City Bus Driver
Red Bus
06.2019 - 01.2020
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Received excellent customer reviews for friendly, punctual transport services.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
Customer Service Assistant
Super Liquors
01.2019 - 05.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer calls and emails to answer questions about products and services.
- Trained staff on operating procedures and company services.
- Maintained clean and organized work environment to maintain customer safety.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
The Warehouse Riccarton
09.2015 - 12.2018
- Deliver an excellent customer service to both internal and external customers, ensuring a positive and professional attitude to work.
- Proactively interact with the customers to identify the appropriate product to meet their needs
- Follow all customer service policies including appropriate and efficient escalations of inquiries or complaints.
- Offer advice to the customers where necessary.
- Maintain work area to an excellent standard, ensuring it is presentable and functional.
- Always ready to help customers to drive sales.
- Take the extra mile to engage customers.
Education
Diploma in Business Management ( Level-7)
Kiwi Institute Of Training And Education
ChristchurchGraduate Diploma in Accounting
Ara Institute Of Canterbury
Christchurch, CANBachelors of Commerce (General)
Punjabi University
IndiaCertificate in Introduction To Criminal Justice
University of Canterbury
Christchurch, NZ2023
Skills
- Teamwork
- Customer-oriented
- Analytical and Problem Solving
- Attention to Detail
- Numeracy Skills
- Organizational and Interpersonal skills
- Verbal and Written Communication
- Microsoft office literate
- Troubleshooting skills
Accomplishments
- Xero advisor Certifed
- Employee of the year-2020 at The Chemist Warehouse
- Recognized as "Love Your Customer" at The Warehouse Riccarton.
- Winning team at state level Cricket Championship
- Awarded as Best Athlete in school
Timeline
Customer Work Coordinator
Civtec (Enable)
06.2023 - Current
Invoicing Specialist
Chemist Warehouse
10.2021 - 05.2023
Warehouse Storeperson
Chemist Warehouse
09.2020 - 09.2021
City Bus Driver
Red Bus
06.2019 - 01.2020
Customer Service Assistant
Super Liquors
01.2019 - 05.2019
Customer Service Representative
The Warehouse Riccarton
09.2015 - 12.2018
Diploma in Business Management ( Level-7)
Kiwi Institute Of Training And Education
Graduate Diploma in Accounting
Ara Institute Of Canterbury
Bachelors of Commerce (General)
Punjabi University
Certificate in Introduction To Criminal Justice
University of Canterbury
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