Mukhil Puthiya Veettil
Hamilton East,New Zealand
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hotel Emperor
Hamilton, New Zealand
01.2023 - 01.2024
- Provided excellent customer service to hotel guests, ensuring their needs and requests were met promptly and efficiently
- Handled guest inquiries, complaints, and requests in a professional and courteous manner
- Assisted with check-in/check-out procedures, reservations, and room assignments
- Collaborated with other hotel departments to ensure seamless guest experiences
- Achieved high guest satisfaction ratings through personalized service and attention to detail
- Skills: Strong communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Proficient in Microsoft Office suite and hotel management software
- Excellent organizational and time management skills
- Detail-oriented and customer-focused
Education
master of business management - Business Management
University of waikato
New Zealand07-2025
Bachelor's degree - Commerce with computer application
Itm College of Art And Science Affiliated To Kannu
Mayyil,Kannur,kerala, India 05-2023
Skills
- Strong communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Proficient in Microsoft Office suite and hotel management software
- Excellent organizational and time management skills
- Detail-oriented and customer-focused
- Scheduling
- Complaint resolution
- Decision-making
- Task prioritization
- Follow-up skills
- Order fulfillment
- Multitasking and organization
- Client relations
- Stock management
- Customer relations
- Consultative sales
- Project management
- Customer service
- Sales expertise
Personal Information
- Driving License: overseas driving license
- Visa Status: Student Visa (20 hr/pw work permit)
References
- Sara Biju, House Owner, Support Worker, Vision West Home Health Care, Hamilton, sarabiju968@gmail.com, 0226942219
- Sarigha Pavithran
Assistant Professor ( kannur university)
Sarighasrg@gmail.com
9061514407
Qualificationsandcredentials
Bachelor's degree in Commerce with computer application, Master of Business Management, University of Waikato, 01/01/24 - 12/31/25
Additional information
Availability
- Monday - 6pm till closing
- Tuesday - full time available
- Wednesday - 8am to 1pm ,6pm till closing
- Thursday - 8am to 1pm ,6pm till closing
- Friday - full time available
- Saturday - full time available
- Sunday - full time available
Timeline
Customer Service Representative
Hotel Emperor
01.2023 - 01.2024
master of business management - Business Management
University of waikato
Bachelor's degree - Commerce with computer application
Itm College of Art And Science Affiliated To Kannu