Mukhil Puthiya Veettil
Hamilton,New Zealand
Summary
I am a dedicated and adaptable individual with a year of experience as a Customer Service Representative, excelling in providing exemplary support to customers. I possess strong communication skills and a knack for resolving issues efficiently while maintaining positive rapport with customers. I am eager to continue growing professionally in roles that prioritize customer satisfaction and service excellence.
Overview
1
1
Certification
Work History
Customer Service Representative
Hotel Emperor
12.2023 - 03.2024
- Delivered excellent customer service to hotel guests, ensuring their needs and requests were met promptly
- Managed guest inquiries, complaints, and requests professionally and courteously
- Assisted with check-in/check-out procedures, reservations, and room assignments
- Collaborated with other hotel departments to ensure seamless guest experiences
- Achieved high guest satisfaction ratings through personalized service
Education
Master of Business and Management - undefined
University of Waikato
Hamilton01.2025
Bachelor of Commerce - undefined
ITM College of Arts and Science
Kerala05.2023
Skills
- Multilingual proficiency
- Excellent organizational and time management skills
- Strong communication and interpersonal abilities
- Customer service expertise
- Proficient in Microsoft Office suite and hotel management software
- Problem-solving and negotiation skills
Certification
Overseas Driving License (Valid: December2021 to October2040)
Timeline
Customer Service Representative
Hotel Emperor
12.2023 - 03.2024
Master of Business and Management - undefined
University of Waikato
Bachelor of Commerce - undefined
ITM College of Arts and Science
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