MUMINAH ALMAS
Papakura,New Zealand
Summary
Accomplished professional in customer service and sales with a proven history of surpassing sales targets and improving customer satisfaction. Experienced in team leadership and mentoring, with expertise in early childhood education. Focused on driving operational efficiency and building strong client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service and Sales Specialist
Noel Leeming
New Market
03.2023 - Current
- Customer Interaction: Engage with customers to understand their needs and provide tailored solutions
- Product Knowledge: Maintain up-to-date knowledge of all products and services offered by Noel Leeming
- Sales: Drive sales by promoting products and services, handling transactions, and meeting sales targets
- Customer Service: Ensure a positive customer experience by addressing inquiries, resolving issues, and providing excellent service
- Store Presentation: Keep the store clean, organized, and visually appealing
- Team Leadership: Assist in managing and supporting the sales team, providing guidance and feedback
- Inventory Management: Oversee inventory levels, restocking products, and ensuring stock accuracy
- Training: Help train new staff and conduct ongoing training sessions for existing team members
- Reporting: Prepare sales reports, monitor performance metrics, and provide insights to the store manager
- Problem Solving: Address and resolve any operational issues that arise during the day
Tutor & Admin Assistant
Tutelage Learning Centre
Singapore
02.2022 - 12.2022
- Lesson Planning: Design and develop comprehensive lesson plans for all scheduled lessons.
- Instructional Material Creation: Develop and prepare educational materials to facilitate student learning.
- Assessment and Feedback: Evaluate and grade student assignments, providing detailed, constructive feedback to support their academic growth.
- Content Facilitation: Guide students in understanding and applying newly acquired knowledge effectively and intelligently.
- Communication Management: Manage and respond to incoming calls and emails professionally.
- Financial Administration: Monitor and track student fees, and issue invoices to parents promptly.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
Customer Service Officer
Shaw Theatres
Singapore
02.2020 - 02.2022
- Answering enquiries and attending to patron's requests
- Rotation of duties- Cashiering at Box Office, F&B preparation, Inventory check, Ushering, General housekeeping
- Meet patrons needs through providing excellent customer service
- Demonstrate initiative and teamwork by assisting in stock management and replenishment
- Possess good knowledge of products and promotions
Tutor & Centre Assistant
Kumon Tuition Centre
11.2018 - 02.2020
- Acquired good interpersonal skills through following my instructor's instructions
- Demonstrated professional communication through communicating with the parents about the student progress in learning
- Took initiative to maintain a clean environment for the students
- Assisted in administrative work by checking student's reports
Retail Sales Assistant
Action City
Singapore
10.2016 - 02.2019
- Meet customer needs by helping them to choose products, achieving sales targets and being a top performer consistently
- Provide advice and guidance on product selection to customers
- Possess good knowledge of products and promotions
- Ensure products are well organized and presented
- Demonstrate initiative and teamwork by assisting in stock management and replenishment
Education
DIPLOMA IN ECE -
TEMASEK POLYTECHNIC
Singapore05-2022
GCE 'O' LEVEL CERTIFICATE - A+ Grade - Physics, Chemistry and Mathematics
COMPASSVALE SECONDARY SCHOOL
Singapore12-2018
Skills
- Team Management
- Computer Proficiency
- Scheduling and coordinating
- Self-motivated
- Decision-making
- Strong communication
- Interpersonal skills
- Problem-solving
- Sales expertise
- Teamwork
- Microsoft office
- Time management
- Exceeding customer expectations
- Follow and maintain HSE policies
- Leadership
References
References available upon request.
Awards
- Best Individual Performer Sales 2023-2025, Noel Leeming, New Market
- Passionate Promoter / Samsung Champion ( Noel Leeming 2024 / 2025)
- Edusave Merit Bursary 2016-2019
Timeline
Customer Service and Sales Specialist
Noel Leeming
03.2023 - Current
Tutor & Admin Assistant
Tutelage Learning Centre
02.2022 - 12.2022
Customer Service Officer
Shaw Theatres
02.2020 - 02.2022
Tutor & Centre Assistant
Kumon Tuition Centre
11.2018 - 02.2020
Retail Sales Assistant
Action City
10.2016 - 02.2019
DIPLOMA IN ECE -
TEMASEK POLYTECHNIC
GCE 'O' LEVEL CERTIFICATE - A+ Grade - Physics, Chemistry and Mathematics
COMPASSVALE SECONDARY SCHOOL