MUNENDRA GOUNDAR

I am an enthusiastic, positive person who has a passion for providing top quality customer service and going the extra mile for the customer. I am highly organised, reliable and responsible. I believe that it is important to demonstrate commitment to a job. I have had customer service expertise in Electronics, Electrical and Mechanical Administrative/Business Services and transportation. My excellent time management skills will definitely assist me in focusing on challenging projects. I am capable of utilizing my IT knowledge, business skills, clerical office experience, and most importantly communication skills to fulfil my role effectively. My first-class customer service skills will be an added bonus.

• Training for Acer computer supplier, 01/01/01
• Microphone Fault Finding in Apple Devices (Macs, iPhones, iPads), 01/01/01
• Computer Accounting & Taxation using MYOB, 01/01/07
• Training in Sony Recorders, 01/01/07
• Training from Samsung NZ/Australia Information's Technology, 01/01/08
• Training from Samsung New Zealand on Consumer Electronics, 01/01/10
• Training with Sharp in Papercut, Sharp Desk, Lantronix, Drive, 01/01/16

• Installation/Configuration of Multi-Functional devices.
• Installation of Panels, LCDs and IDP, software programming.
• Installation of Network Cabling and Hardware.
• Microsoft Applications, Office 365, on all versions of windows to maintain and update information systems.
• Go-To Assist Corporate/Unassisted to remote into other desktops/PC's to resolve user issues remotely.
• Network Peripherals (Cisco/NetGear Gigabit routers/Switches/Servers).
• Utilizing Jobtrack to track progression and status of workflow.
• Y2K testing, upgrades, extensive experience dealing with Windows software problems.
• Broad understanding of Apple/Android Devices.
• Network application to maintain network stability and longevity.
• Utilization of Papercut to easily manage and maintain users and printers.
• Knowledge in Drive to enhance integrate scan workflows for the businesses infrastructure.
• Knowledge in various Print software's to maintain continuous workflow.

• Provide battery services to customers.
• Installing, maintenance and servicing of office printers, iCloud based software solutions, networking and business Zoom solutions.
• Served as Technical Support in MFDs, Administering networks, Configuring network peripherals for stabilization.
• Remoting into Multi-functional devices/systems through remote access desktop or Go-To Assist to resolve General/Complex IT problems.
• Served as Technician and Supervisor, which consists of servicing computers, monitors, facsimile, phones, and business related products.
• Served as a Research and service Manager by investigating new products to assist marketing and providing initial installation and product support.
• Providing continuous support and training for new service technicians in the installations of Network cabling, Security cameras, Printers and other network peripherals.
• Relief supervisory duties whilst my supervisor is away.
• Served as technician for consumer electronic products such as Plasma LCD TVs (All models), Audio Systems, Gaming Consoles, and various other electronic products.

Available on Request