Munual Te Rore
Summary
Diligent Security professional with 19 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
21
21
years of professional experience
Work History
Social Services Worker
Te Roroa Social Services Ltd
03.2022 - Current
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Improved client outcomes by developing and implementing individualized case plans.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
- Provided social work services, individual, and family therapy and referrals.
- Assisted clients in navigating complex social service systems, increasing access to necessary resources.
- Established and maintained a wide network of professional contacts within the social services sector, enabling rapid access to additional resources as needed for client success.
- Enhanced community resources for clients through partnerships with local organizations.
- Built trust within diverse communities through culturally sensitive outreach efforts aimed at promoting awareness of available services.
- Participated in professional development and training opportunities to enhance clinical skills.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
After Hours Security Monitoring/On-Site Property Manager
Emerge Aotearoa
01.2020 - 03.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
Security Site Supervisor
Global Security Ltd
01.2018 - 01.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Cultivated relationships with neighbouring businesses to foster cooperation in maintaining overall area safety.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Assessed electronic security systems and reported malfunctions.
Mobile Patrol Security Officer
Global Security Limited
01.2015 - 01.2018
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Facilitated smooth handovers between shifts through clear communication about any outstanding issues or ongoing surveillance activities.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
- Supported law enforcement efforts, providing detailed reports and relevant information for investigations.
- Utilized strong observational skills to identify potential risks or suspicious activity during mobile patrols, taking necessary action to mitigate threats.
- Increased overall safety with consistent documentation of patrol activities, identifying patterns and areas for improvement.
- Conducted routine maintenance checks on patrol vehicles to ensure reliability during critical operations.
- Leveraged advanced technology tools to enhance the efficiency of mobile patrols, including GPS tracking systems and surveillance equipment.
- Contributed to a positive work environment, proactively engaging in training opportunities and providing support to colleagues when needed.
- Promoted a culture of continuous improvement by providing constructive feedback on security procedures and participating in regular team meetings.
- Demonstrated adaptability by adjusting patrol routes based on evolving needs or threats to ensure optimal coverage.
- Improved response times to alarms and emergencies with efficient route planning and timely communication.
- Assisted in the development of security plans, contributing expertise on mobile patrol strategies and best practices.
- Reduced incidents of property damage by maintaining a vigilant presence during mobile patrols.
- Streamlined processes for reporting incidents, allowing for quicker resolution and better communication among team members.
- Maintained professionalism under pressure, calmly managing conflicts and emergencies as they arose during mobile patrols.
- Developed strong relationships with clients through regular updates on patrol findings, ensuring transparency and trustworthiness in service delivery.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
Security Officer
First Security Guard Services Ltd
01.2003 - 01.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbours.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
No Degree - English Education
Forest View College
Tokoroa, NZ12.1987
Skills
- Report Writing
- Incident Reporting
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Document Management
- Investigative abilities
- Threat Management
- Staff Management
- Stationary surveillance
- Security Equipment Operation
- Crime Prevention
- Metal detector operation
- Crisis Management
- Emergency Management
- Theft prevention training
- Dispatch
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Report Generation
- Operations Management
- Arrest procedures
- Military experience
- Work ethic
- Workplace Safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security Protocols
- Security procedures knowledge
- Reporting skills
- ID Verification
- Emergency awareness
- Event security
- Patrol techniques
- Self-Defense
- Keen observer
- De-Escalation Techniques
- English fluency
- Security operations experience
- Perimeter security
- Sensitive information handling
- Personal security
- Knowledge of supervisory concepts
- Legible report writing
- Alarm systems
- Report Preparation
- Superb surveillance skills
- Vehicle inspections
- Traffic Control
- Interpreting procedures and instructions
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Ground Patrol
- Adaptable and Flexible
- Team Leadership
- Attentive and Observant
- Visitor screening
Enjoy watching some sports & playing some sports eg. Tennis, Table Tennis, Basketball, Cricket.
I used to play some sports eg Rugby, Basketball, Cricket, Tennis but due to a knee injury, I don't play these sports anymore. I enjoy watching good competitive games of Rugby. Rugby League, Cricket & Basketball. But I especially enjoy watching my Grandson (13yrs old) & Granddaughter (11 years old) playing their sport for their clubs/schools such as Rugby League, Rugby, Touch Rugby, Tag, Netball.
I also enjoy spending quality time with my daughter/soninlaw & their children (1 x boy & 2 x girls), & my adopted daughter & her children (1 x son/1 x daughter).
I enjoy helping others in need & working within our Community.
I also enjoy listening to good music & watching a good movie/mini series.
I am learning to speak Te Reo Maori, & have returned to my Father's land (Kaihu) after being away since 1989.
I left School in 1987. Worked as an Insurance Clerk in Papakura from 1988 - 1989. I then worked for Housing Corporation Manukau City from 1988 - 1990. I lived in Auckland from 1990 - 2022. Was married to my wife from 1996 to 2024, but we have been separated for about 10 years now.
Timeline
Social Services Worker
Te Roroa Social Services Ltd
03.2022 - Current
After Hours Security Monitoring/On-Site Property Manager
Emerge Aotearoa
01.2020 - 03.2022
Security Site Supervisor
Global Security Ltd
01.2018 - 01.2020
Mobile Patrol Security Officer
Global Security Limited
01.2015 - 01.2018
Security Officer
First Security Guard Services Ltd
01.2003 - 01.2015
No Degree - English Education
Forest View College
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