Muriel He
Wellington,WGN
Summary
Dynamic Restaurant Manager with a proven track record at Babaili Restaurants, specializing in menu development and guest satisfaction improvement. Demonstrates strong interpersonal skills and adaptability in high-intensity environments. Expert in team training, operational optimization, and effective resolution of customer issues to enhance the dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Babaili restaurant
Wellington CBD, Wellington
08.2023 - 05.2025
- Demonstrates enthusiasm in daily tasks and customer interactions.
- Adapted to fast-paced work environments.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Optimized profits by controlling food, beverage and labor costs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed accounts payable, accounts receivable and payroll.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed menu items incorporating customer feedback.
- Efficiently grasped and utilized the system.
Manager
Chopsticks restaurant （Ram's）
Wellington CBD, Wellington
02.2022 - 04.2023
Manager
Wucha （MilkTea）
Wellington CBD, Wellington
04.2021 - 01.2022
Education
Bachelor of Architecture Landscape Design -
Victoria University of Wellington
Wellington, NZSkills
- Staff supervision
- Customer service
- Budget management
- Cost control
- Menu development
- Payroll administration
- Workforce training
- Promotional material design
- Quick software adaptation
- Effectively manage workload under intense conditions
- Positive interpersonal skills
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- LCQ
- Basic Barista Certificate
Affiliations
Love of food, good at making gourmet desserts, and drinks
Love of art, good at hand-drawing, design
Love of life, good at visual arts, photography
I'm detail-oriented, serious, and sincere about things and people
Timeline
Manager
Babaili restaurant
08.2023 - 05.2025
Manager
Chopsticks restaurant （Ram's）
02.2022 - 04.2023
Manager
Wucha （MilkTea）
04.2021 - 01.2022
Bachelor of Architecture Landscape Design -
Victoria University of Wellington
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