Murtesa Hassen
Wellington,Brooklyn
Summary
Highly motivated customer service professional seeking a challenging role in a fast-paced environment. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and developing lasting relationships.
Overview
6
6
years of professional experience
Work History
Internet Sales & Marketing Lead
Self-employeed
01.2023 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently scalling client base by 50%.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new members on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Call center/Admin
IRD
06.2022 - 10.2022
- Processed 70+ customer interactions per day, giving detailed, personalized and polite service to ensure customer retention and satisfaction
- Provided all kinds of support to customers for “Cost of Living subsidy”
- Proficient in video conferencing platforms such as Zoom, Teams and Skype; able to communicate with customers across variety of channels
- Assessed security checks, gave accurate and appropriate information pertaining to client inquires to resolve and support requests while respecting privacy
- Demonstrated mastery of customer service call script within specified timeframes
- Dispatched customer calls to appropriate company departments for unsolved questions and concerns
- Data entry and database administration completed with accuracy to high standards
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service
New World
07.2017 - 02.2022
- Delivered impeccable service with efficient and high standards during rush hours
- Responded to customer inquiries and complaints with high respect, professionalism and politeness promptly
- Assisted in training new customer service representative and provided ongoing support
- Showed team work through supporting various departments to reach goals and provided excellent service across the board
- Provided personalized and tailored care to meet customer's needs such as detailed product selection
- Maintained clean and organized customer service area
- Handled food with great care and in hygienic manner
- Willingness to work extra hours to support colleagues when under staffed
- Processed transactions, including returns, exchanges and accurately maintained customer records
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Bachelor of Science - Nursing
Massey University
Palmerston North, NZSkills
- Analytical and Critical Thinking
- Cultural Awareness
- Good Telephone Etiquette
- Attention to Detail
- Excellent Communication
- Decision-Making
- Written Communication
- Dependable and Responsible
Timeline
Internet Sales & Marketing Lead
Self-employeed
01.2023 - Current
Call center/Admin
IRD
06.2022 - 10.2022
Customer Service
New World
07.2017 - 02.2022
Bachelor of Science - Nursing
Massey University
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