Adela Music
Auckland,AUK
Summary
Recent graduate with foundational knowledge in Editing and computers, with hands-on experience gained through academic projects. Demonstrating strong teamwork, problem-solving, and time-management skills. Prepared to start my career and make meaningful contributions with commitment and drive. Specifically graduated with my Bachelor of Screen Arts this year in April. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy and efficiency. I have interests in film, art such as painting, tattooing and photography, fashion, makeup, skincare and music. Hardworking and passionate, eager to help the team achieve company goals. Diligent with solid background in assisting sales teams. Demonstrated strong organizational skills and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Casual Sales Assistant
Lush | Auckland Queen Street
08.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Advisor
The Body Shop | Northwest
02.2022 - 02.2024
- Worked in accordance with company objectives to achieve work goals
- Successfully communicated with company directors to understand the training and development requirements of teams
- Applied knowledge of marketing operations and promotional campaigns
- Approach and reapproach customers comfortably
- Friendly conversations while still remaining professional.
Sales Assistant
LUSH | Sylvia Park
07.2021 - 01.2022
- Maintained professionalism and productivity while working in a fast-paced environment and under pressure
- Fostered fun and found new opportunities to learn daily
- Received staff feedback positively and adjusted strategies accordingly
- Approach and reapproach customers comfortably for assistance
- Strong knowledge of skin, hair, and body ingredients and products to assist customers and their goals
- I am able to provide detailed skin, hair, and body consultations to allow customers to understand and feel heard
- Multitasking cleanliness within the store, however, will prioritize customers.
Customer Service
Silverdale Upholsteries | Silverdale
01.2019 - 07.2021
- Managed approximately 15 calls and emails per day from customers.
- Provided excellent customer service by addressing all client concerns and queries
- Developed trust with customers through providing exemplary service
- Tasks include arranging times, answering calls, picking up orders (car accessibility), banking, and cash handling.
Education
Bachelor of Screen Arts - Editing
UNITEC
Auckland, NZ04-2025
High School Diploma -
Selwyn College
Kohimarama, AUK11.2021
Skills
- Sales experience
- Customer service experience
- Upselling strategies
- Sales consultation
- Beauty consultations
- Editing on AVID, Premiere Pro and DaVinci
- Time management
- Teamwork
- Multi-tasking
- Creative
- Computer skills
- Fluent in English and can also speak some Mandarin and Bosnian
Timeline
Casual Sales Assistant
Lush | Auckland Queen Street
08.2024 - Current
Sales Advisor
The Body Shop | Northwest
02.2022 - 02.2024
Sales Assistant
LUSH | Sylvia Park
07.2021 - 01.2022
Customer Service
Silverdale Upholsteries | Silverdale
01.2019 - 07.2021
Bachelor of Screen Arts - Editing
UNITEC
High School Diploma -
Selwyn College
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