Summary
Overview
Work History
Skills
Accomplishments
References
Work Skills And Abilities
Certification
References
Timeline
Generic

Musie Pahulu

Mt Wellington,AKL

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

National Mini Storage
Auckland
02.2021 - Current
  • Coordinated training sessions for new staff to enhance team performance.
  • Oversaw inventory management and maintained optimal stock levels.
  • Evaluated employee performance and provided constructive feedback regularly.
  • Implemented process improvements to enhance operational efficiency and workflow.
  • Conducted collection calls to follow up on overdue accounts.
  • Negotiated payment arrangements with customers to resolve outstanding debts.
  • Assisted in training new staff on company policies and collection techniques.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center Operator

Alert Taxis
04.2020 - 01.2021
  • ACC Transport Operator
  • Air NZ Crew Transport Operator
  • ACC portal
  • Creating bookings for existing ACC clients to and from appointments
  • Answering to email enquires
  • Ensuring all accounts are updated and are correctly entered with taxi bookings
  • Creating non account bookings for Red Cabs (Hamilton)
  • Kiwi Cabs (Whangarei)
  • Ensuring we have enough taxi drivers to ensure all clients get to all destinations on time
  • Answering calls in a timely manner
  • Coordinated driver schedules to optimize taxi dispatch efficiency and response times.
  • Trained new staff on call handling procedures and company policies for operational excellence.

Supervisor

FIRST SECURITY
11.2018 - 04.2019
  • Dispatch
  • Call Centre
  • Wilsar System
  • GDS System
  • Riskware System
  • VMWare
  • Static Requests
  • Patrol Checks
  • Welfare
  • Noise complaints
  • Rosters
  • Inbound and Outbound
  • Emails

Administration, Dispatch

Visionstream
09.2014 - 09.2018
  • Dispatch
  • Provisioning (Copper lines)
  • ETA
  • ICMS
  • ViscoreQ
  • Inbound calls
  • Data Entry
  • Inhouse Data Base

Contact Centre

Queensland Motorways
03.2011 - 06.2014
  • Company Overview: Queensland Australia
  • Inbound Contact Centre
  • General Enquires
  • Motorways Specialist
  • Go Via System
  • Video Matching Specialist
  • Adding new accounts to new members
  • Queensland Australia

Guest Contact Centre

Mindpearl
11.2010 - 03.2011
  • Company Overview: Queensland Australia
  • Airline Itineraries
  • Bookings
  • Money Handling
  • Amadeus
  • Queensland Australia

Skills

  • Communication
  • Employee training
  • Complaint handling
  • Time management
  • Team leadership
  • Multitasking efficiency
  • Decision-making
  • Money handling
  • Teamwork
  • Organization
  • Prioritization
  • Time Management

Accomplishments

  • 2009, Cert. 3 in Customer Contact Centre
  • 2017, Cert 4 Real Estate Agent

References

Upon Request.

Work Skills And Abilities

  • Proven ability to communicate effectively in a workplace environment.
  • Proven ability to work effectively in a team environment to achieve positive outcomes.
  • Proven ability to organize, prioritize and follow through with tasks.
  • Able to work unsupervised and manage time well.
  • Commitment and enthusiasm

Certification

  • First Aid

References

References available upon request.

Timeline

Assistant Manager

National Mini Storage
02.2021 - Current

Call Center Operator

Alert Taxis
04.2020 - 01.2021

Supervisor

FIRST SECURITY
11.2018 - 04.2019

Administration, Dispatch

Visionstream
09.2014 - 09.2018

Contact Centre

Queensland Motorways
03.2011 - 06.2014

Guest Contact Centre

Mindpearl
11.2010 - 03.2011

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Musie Pahulu