Muskaan Bains
Auckland
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Strategic planner with strong communication skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Carls Jr
01.2021 - Current
- Achieved KPI's by optimising team performance, enhancing sales techniques, and ensuring exceptional customer service while streamlining store operations.
- Assisted the store manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Rotated merchandise and displays to feature new products and promotions.
- Effectively communicated well to develop and maintain strong relationships with customers to facilitate exceptional customer service.
Online Grocery Associate 2IC
New World
07.2023 - 01.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy while maintaining high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Retail Sales Associate
Farmers
11.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Administrative Assistant
A.R. Griffith & Sons Ltd
11.2019 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Commerce/ Bachelor of Communication -
University of Auckland
Auckland, NZSkills
- Problem-Solving
- Customer Service and Engagement
- KPI Tracking and Sales Expertise
- Time Management
- Team Building and Leadership
- Proficient Communication Skills
References
Reyansh Kapadia - 022 437 2803
Sam Robson - 021 265 5520
Ruma Miah - 021 156 0410
Kent Griffith - 027 441 6358
Timeline
Online Grocery Associate 2IC
New World
07.2023 - 01.2024
Retail Sales Associate
Farmers
11.2022 - 08.2023
Assistant Store Manager
Carls Jr
01.2021 - Current
Administrative Assistant
A.R. Griffith & Sons Ltd
11.2019 - 03.2022
Bachelor of Commerce/ Bachelor of Communication -
University of Auckland
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