Muskan
Papamoa,BOP
Summary
Dynamic and dedicated professional with extensive experience in customer service, notably at NZ Kebab and Pizza House. Proven ability to enhance customer satisfaction through effective communication and cash handling expertise. Recognized for reliability and teamwork, consistently maintaining a positive environment while managing high-pressure situations.
Overview
2
2
years of professional experience
Work History
Till Operator and Front of House Employee
Nourish Cafe
Te Puna, BOP
12.2024 - 05.2025
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and accurate transactions at till.
Front of House Staff Member
NZ Kebab and Pide House
520 Gloucester Rd, Sandhrust Dr.Papamoa
02.2024 - 04.2025
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Crew Member
McDonalds
7 Gravatt Rd, Papamoa
11.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Front of House Employee
Vietlane- Vietnamese Restaurant
Bayfair Shopping Center
07.2023 - 11.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Diploma Level-5 In Applied Information Technology - IT
Toi Ohomai Institute of Technology
Windermere Campus- Tauranga,NZSkills
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling expertise
- Customer service
- Customer assistance
- Multitasking and organization
- Time management skills
References
Monica (Manager at NZ kebab and pide house, Papamoa)
Ph. +64 22 517 6713
Krishna Sharma (Owns Nourish Cafe, Te puna)
Ph. +64 20 4117 8202
Timeline
Till Operator and Front of House Employee
Nourish Cafe
12.2024 - 05.2025
Front of House Staff Member
NZ Kebab and Pide House
02.2024 - 04.2025
Crew Member
McDonalds
11.2023 - 02.2024
Front of House Employee
Vietlane- Vietnamese Restaurant
07.2023 - 11.2023
Diploma Level-5 In Applied Information Technology - IT
Toi Ohomai Institute of Technology