Mustafa Osman
Hamilton,WKO
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Case Manager
ACC
Hamilton, New Zealand
07.2021 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Relationship Manager
ALLIANZ
Brisbane , Australia
03.2018 - 07.2021
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
Education
Bachelor of Commerce - Economics
Waikato University
Brisbane 07-2022
Skills
- Case Management
- Records Management
- Workers Compensation
- Data Analysis
- Conflict Resolution
- excellent written and verbal communication
Timeline
Case Manager
ACC
07.2021 - Current
Relationship Manager
ALLIANZ
03.2018 - 07.2021
Bachelor of Commerce - Economics
Waikato University
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