Muthukumar DANDAPANI

Worked on a two-year contract at Auckland rail network upgradation project sites ensuring all safety adherence for the personnel working in the electrified railway corridor and safeguarding Rail assets. Work profile includes hazard identification, having necessary controls for risk mitigation and monitoring contractors site activities for safe work accomplishments. Commence site day to day work activities by conducting briefings for safety compliance.

• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Monitored customers for signs of security concerns and escalated issues to management.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

At the Global Support center provided phone-based solutions on products with faults by assisting customers to resolve faults / organize service bookings and other queries, comprising a wide range of products by Fisher & Paykel,Haier, DCS and Elba for customers in New Zealand and Australia.

Competently handled customer issues and difficulties with appropriate interactions and resolutions.

Managed variety of customer enquiries with mutually acceptable resolutions at the same instance. Appropriate escalation & subsequent follow up was carried out when required, ensuring positive customer call conclusions.

Competently worked on multiple applications and matched up to introduction of new processes and systems.

On a temporary assignment at Brand Developers contact center, managed inbound customer calls in accordance with procedures and process guidelines. Upon understanding the customer requirements, details of the enquiry were accurately logged in.

Also worked in the retention team, assisting to hold return sales.

The products portfolio was vast with customer enquiries on both current and non-current. Quick identification of all products and related information was required. This was done by, referring to the correct classification in the available resources and ascertain the product availability.

• Utilized CRM systems effectively for accurate tracking of customer information and interactions.

Commenced taking calls within few hours of joining and familiarized with system resources and applications to confidently interact with customers.

Performed sales activities and delivery fulfilment for access control products of vehicular barrier gates and traffic management business.

After discussion with clients and understanding site layout, quotations were submitted.

During contract delivery coordinated with different stakeholders in arranging materials from suppliers and for installation onsite.

Worked to achieve sales of newly introduced Diesel generators in the designated territories, initiating business development, market data compilation and plan strategies for sales.

Independently managed being the only member of the division stationed in the region.

Managed portfolio of accounts, owning responsibilities in securing contracts, finalizing plant layout, coordinating equipment dispatch & installation, and ensuring smooth plant operation..

On joining the organization, hit the ground running in maximizing sales of marine propulsion engines & generators to smaller sized yacht builders.

• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Generated new leads through cold calling, social media outreach, and attending industry events.