Muthukumar Ramaiah
Glendene,New Zealand
Summary
Cafe Manager with extensive experience at Sugar Cafe Chelsea Bay, specializing in staff scheduling and inventory management. Achievements include significant improvements in customer satisfaction through targeted training and streamlined operations. Proficient in menu development and health compliance, leading a motivated team to provide outstanding service in high-pressure settings.
Overview
16
16
years of professional experience
Work History
Cafe Manager
Sugar cafe Chelsea bay
Auckland, New Zealand
01.2024 - Current
- Managed daily operations and staff schedules in a fast-paced cafe environment.
- Oversaw inventory management, ensuring optimal stock availability for service.
- Trained new team members on customer service protocols and operational procedures.
- Implemented health and safety standards to uphold cleanliness and compliance.
- Negotiated pricing and delivery schedules with suppliers to enhance cost-efficiency.
- Developed seasonal menus with kitchen staff to boost customer engagement.
- Resolved customer complaints promptly, improving satisfaction levels.
- Conducted regular staff meetings to facilitate effective communication and team cohesion.
Restaurant Manager
SkyCity
Auckland, New Zealand
07.2020 - 01.2024
- Managed staff scheduling and coordinated training for new employees.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented customer service standards to enhance guest experiences.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and expectations.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw daily restaurant operations and ensured compliance with health regulations.
Fine Dining Waiter
sky city
Auckland, Auckland
07.2018 - 06.2020
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff for timely meal delivery and special requests.
- Memorized menu items and wine selections to assist guest inquiries effectively.
- Managed table settings and maintained cleanliness throughout the dining area.
- Upsold premium menu items and beverage pairings to guests.
Fine Dine Waiter
P & O (Uk carnival) cruises
South Hampton, United Kingdom
11.2011 - 12.2017
- Provided excellent customer service by addressing guest needs promptly.
- Took orders accurately and communicated them to the kitchen staff.
- Served food and beverages efficiently to enhance dining experience.
- Maintained cleanliness and organization in dining areas during shifts.
- Assisted in training new waitstaff on service protocols and procedures.
- Managed cash transactions and processed payments for customer bills.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Bar Tender
Trident Oberoi
Chennai, India
12.2010 - 10.2011
- Prepared and served a variety of cocktails and beverages to customers.
- Managed bar inventory, ensuring stock levels met demand.
- Maintained cleanliness and organization of the bar area at all times.
- Interacted with customers, providing exceptional service and recommendations.
Restaurant Waiter
ITC FORTUNE
Mumbai, India
07.2009 - 11.2010
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and communicated them to kitchen staff efficiently.
- Delivered food and beverages to tables promptly and accurately.
Education
Bachelor of Science - Tourism And Hotel Management
Shree Devi College of Hotel Management
Mangalore, India01.2009
Skills
- Staff scheduling
- Inventory management
- Customer service
- Menu development
- Health compliance
- Cost negotiation
- Operational efficiency
- Team leadership
- Training and coaching
- Hiring and training employees
- Financial records oversight
- Health and safety regulations
- Barista skills
- Money handling
References
Referees available on request.
Timeline
Cafe Manager
Sugar cafe Chelsea bay
01.2024 - Current
Restaurant Manager
SkyCity
07.2020 - 01.2024
Fine Dining Waiter
sky city
07.2018 - 06.2020
Fine Dine Waiter
P & O (Uk carnival) cruises
11.2011 - 12.2017
Bar Tender
Trident Oberoi
12.2010 - 10.2011
Restaurant Waiter
ITC FORTUNE
07.2009 - 11.2010
Bachelor of Science - Tourism And Hotel Management
Shree Devi College of Hotel Management
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