Mya Bottomley
Wellington,Te Aro
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
One80 Restaurant, Copthorne Hotel
02.2025 - Current
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Handled cash transactions accurately and efficiently during peak hours.
- Supported team members during busy shifts to improve workflow efficiency.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Front of House & Room Service Attendant
James Cook Hotel Grand Chancellor,
07.2024 - 11.2024
- Assisted in inventory management by tracking supplies and notifying supervisors of shortages.
- Regularly opened the hotel's restaurant and breakfast shift unsupervised.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Effectively multitasked during peak periods without compromising on the quality or timeliness of order fulfillment.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Managed accurate billing for all delivered items, ensuring proper charges were applied to guest accounts.
Front of House , Hostess, Function Attendant
Skyline
09.2021 - 01.2024
- Organised reservation floor plans on the ResDiary online platform for up to 350 guests per sitting, with 2 sittings per night.
- Catered to large volumes of guests (500+) during large corporate functions, public holidays, weddings, and CRANKWORX Rotorua (Worldwide International Mountain Biking Event.)
- Coordinated communication between front-of-house and kitchen staff to enhance service efficiency.
- Trained new hostesses on procedures, improving onboarding process and team performance.
- Resolved guest inquiries and complaints swiftly, maintaining high customer satisfaction levels.
- Monitored dining area for cleanliness and organization, contributing to overall restaurant ambiance.
- Assisted in special event planning, enhancing guest experiences through tailored services.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Law, Bachelor of Arts -
Victoria University of Wellington
Wellington, NZ01-2030
High School Diploma -
Rotorua Lakes High School
Rotorua, NZ12-2023
Skills
- Order coordination
- Cash handling
- Customer service
- Menu knowledge
- Reservation management
- Dining area organization
- Communication skills
- Team collaboration
- Adaptability under pressure
- Reliability and punctuality
- Special event support
- Complaint resolution
Timeline
Food and Beverage Attendant
One80 Restaurant, Copthorne Hotel
02.2025 - Current
Front of House & Room Service Attendant
James Cook Hotel Grand Chancellor,
07.2024 - 11.2024
Front of House , Hostess, Function Attendant
Skyline
09.2021 - 01.2024
Bachelor of Law, Bachelor of Arts -
Victoria University of Wellington
High School Diploma -
Rotorua Lakes High School