My Ha Vi (Lexie)
Wellington,Te Aro
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Administrator (Members & Kiwi Access)
Hospitality New Zealand
Wellington, WGN
10.2021 - Current
- Experiencing in Gmail, Vadacom Buddy and mails system.
- Training new team member.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintain and manage membership database timely and accurately, including processing new membership applications (including Xero and annual billing).
- Assist with online member services, including answering queries and requests.
- Sort incoming mail and distribute as required, respond to correspondence that comes direct to National Service Centre via email.
- Produce excellent, quality, up-to-date information/copy for members and the Hospitality New Zealand Team.
- Liaise with external Print company to ensure stationery, signage, and member benefit info, is stocked appropriately, arranging re-ordering with the Business Services Manager.
- Check that partner’s collateral is current and relevant (liaising with Partnerships Manager).
- Manage KiwiAccessCard/18+ administration, enquiries and helpdesk in a timely and professional manner.
- Provide admin support to Regional Managers, including responsibility for mail outs.
- Assist, along with all National Service Centre staff, with maintaining order and cleanliness in the office, including ordering supplies when required.
- Provide administrative and secretarial support to the Chief Executive where required and assist GM, Accommodation with other tasks as and when required.
- Provide support to National Service Centre team when required.
- Assist with bookings for Board Meetings, Team Meetings, or any other meeting as required. This includes meeting rooms, catering and AV requirements.
- Responsible for filing of updates of legal commentaries (as directed by in house Solicitor).
- To manage and execute all functions required to fulfil the objectives of the position, in accordance with the standards, policies and procedures of the organisation.
- Communicating with National Service Centre team, management, staff and members as required to satisfy the objectives of the position.
- To maintain records for which you are specifically responsible, or collectively responsible with other staff, with total impeccability and timeliness.
Marketing Assistant
Hospitality New Zealand
Wellington, WGN
11.2021 - 03.2022
- Helping with KOHA card Project as Part-timer
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Created engaging content for Pinterest, Facebook and Instagram.
FOH Supervisor
Where's Charlie
Te Aro, Wellington
12.2015 - 09.2021
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Handled complaints, settled disputes and resolved customer conflicts.
- Coached and developed team members to support employee growth and development.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Distributed food to service staff for prompt delivery to customers.
Teaching Assistant
Kumon Learning Center
Wellington, WGN
07.2019 - 07.2020
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Tutored students in reading, language arts and other subjects.
- Assessed student assignments to check quality and completeness before submission for grading.
- Organized and guided skills practice, research and memorization tasks for students.
Duty Manager
New World Newtown
Newtown, WGN
02.2018 - 07.2019
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Bachelor of Science - Mathematics
Victoria University of Wellington
07.2020
Associate of Arts - Chinese
Victoria University of Wellington
Wellington, WGN07.2020
Wellington East Girls' College
Wellington, NZ2015
Skills
- Flexible and Adaptable
- Administrative office operations
- Conflict Resolution
- Customer Service
- Responsible
- Data Entry
- MS Office
- Microsoft Office
- Xero
- Vadacom
- Salesforce
- Humanitix
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Limited
Timeline
Marketing Assistant
Hospitality New Zealand
11.2021 - 03.2022
Administrator (Members & Kiwi Access)
Hospitality New Zealand
10.2021 - Current
Teaching Assistant
Kumon Learning Center
07.2019 - 07.2020
Duty Manager
New World Newtown
02.2018 - 07.2019
FOH Supervisor
Where's Charlie
12.2015 - 09.2021
Bachelor of Science - Mathematics
Victoria University of Wellington
Associate of Arts - Chinese
Victoria University of Wellington
Wellington East Girls' College
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