Mykhel Latosa

• Build relationships and liaise in a professional manner with candidates, internal stakeholders, and clients

• Responsible for liaising with appropriate stakeholders for query resolution and ensuring extension of paperwork where required

• Overall accountability for ensuring that all temporary employee and contractor checks, extensions, completion, and compliance documentation are executed according to specific client SLAs and that the process is continuously communicated to all parties involved

• Where appropriate, support Team Leader with induction and training of new team members utilising available training resources, which can further include assisting junior team members in the absence of a Team Leader

• Review account and candidate experience process improvements with team leader on a period basis and provide suggestions for improvement to the candidate experience

• Improved customer satisfaction by promptly addressing and resolving customer concerns and complaints.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Maintained a safe and secure environment for customers and employees through regular facility inspections and adherence to safety protocols.
• Ensured compliance with all company policies, local regulations, and industry standards related to restaurant operations.

• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Assisted passengers with special needs, providing personalized care and support throughout the flight.

• Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
• Increased repeat business with personalized recommendations for menu items and daily specials.
• Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
• Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
• Resolved customer concerns promptly and professionally, ensuring a positive dining experience.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.