Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Dedicated and dependable individual with strengths in communication and emotional intelligence. Focused on using comprehensive education and training to build career foundation. Seeks out opportunities to gain deeper understanding and direct experience. Empathetic and persuasive individual with background in evaluating and addressing individual client needs and concerns. Experienced at conducting individual and group interviews to assess needs and situations. Responds calmly to manage crisis and emergency situations. I want to empower young men and women to grow and become the best version of themselves and to be a positive influence to their friends, Whanau and their community.
Hi, I’m
Mykia Sawtell
New Plymouth,Taranaki
Summary
Overview
2
years of professional experience
Work history
Crowded HouseNew Plymouth , Taranaki
Front of House Waitress
02.2022 - 07.2023
Job overview
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately processed card and cash payments using POS systems.
- Maintained up-to-date knowledge of current promotions, specials and service additions, providing expert customer assistance.
- Established positive rapport with diners by welcoming and greeting customers by name.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Pak n SaveNew Plymouth, Taranaki
Checkout Operator
01.2023 - 05.2023
Job overview
- Minimised long register queues by completing sales transactions quickly and accurately.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Delivered outstanding customer care with proactive sales and listening skills.
- Greeted customers entering store and responded promptly to customer needs.
- Checked and confirmed personal identification during alcohol and tobacco sales.
McDonald'sNew Plymouth, Taranaki
Crew Member
07.2021 - 10.2021
Job overview
- Supported store goals by maximising sales opportunities and providing great quality service.
- Flexibly took on various roles to support workflow.
- Attended to customers with friendly and accurate service.
- Maximised restaurant cleanliness and accessibility.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Acted as team player by helping colleagues finish their tasks.
- Addressed questions, concerns and complaints of customers.
- Trained in food safety and hygiene practices.
- Took orders at counter and drive-through with clear communication and professionalism.
- Handled customer complaints using quick decision-making to resolve issues.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
Education
New Plymouth Girl's High SchoolNew Plymouth, Taranaki
NVQ Level 1 from NCEA Lvl 1
02/2020 - 04/2020
University overview
- Continuing education in Mental Health and Addiction
- I Achieved Straight A's in my NCEA Lvl 2
- Professional development completed in Foundation skills Lvl 2
Western Institute of Technology TaranakiNew Plymouth, Taranaki
Certificate of Higher Education from Mental Health & Addiction/ Support Work
03/2023
University overview
I am excelling in this years study, I am passionate and learning so much from my course work. I exceed expectations and always go above and beyond to achieve my full potential
Western Institute of Technology TaranakiNew Plymouth, Taranaki
NVQ Level 2 from Foundation Skills
07/2020 - 11/2020
University overview
I excelled in my NCEA at Western Institute of Technology Taranaki, and passed with all A's. My tutor was amazing at motivating me to reach my full potential which helped me go onto further study to pursue my passions
Skills
- Food and beverage service
- Cash handling
- Menu memorisation
- Quality Control
- Customer service
- Restaurant layout design
- Advanced beverage knowledge
- Table management
- Table check-ins
- ID verification
- Efficient payment processing
- Product promotion
- FOH procedures
- Point Of Sale system operation
- Youth welfare
- Problem-solving
Languages
English
Native
Maori
Beginner
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Checkout Operator
Pak n Save
01.2023 - 05.2023
Front of House Waitress
Crowded House
02.2022 - 07.2023
Crew Member
McDonald's
07.2021 - 10.2021
New Plymouth Girl's High School
NVQ Level 1 from NCEA Lvl 1
02/2020 - 04/2020
Western Institute of Technology Taranaki
Certificate of Higher Education from Mental Health & Addiction/ Support Work
03/2023
Western Institute of Technology Taranaki
NVQ Level 2 from Foundation Skills
07/2020 - 11/2020
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