Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Education and Training
References
Languages
References
Timeline
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Mykia Sawtell

Durie Hill,Wanganui

Summary

I am a young professional with a fresh perspective on the harsh impacts of mental health and substance abuse disorders. I work alongside nurses and doctors to navigate the best care results for the people we support. I have excellent time management, team collaboration, and program development skills. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Mature support worker offering several-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Worker

Pathways Health Limited
Brooklands , New Plymouth
06.2024 - Current
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Provided emotional and practical support to vulnerable adults.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.

Recovery Support Worker

Tui Ora
New Plymouth, Taranaki
11.2023 - Current
  • Participated in team meetings to discuss best practices for providing quality care.
  • Maintained accurate records of all services provided to each client in accordance with agency standards.
  • Provided crisis intervention when necessary by responding quickly and appropriately to any situation that may arise.
  • Transported clients to appointments and meetings when needed.
  • Supervised medication administration according to physician orders.
  • Developed relationships with community organizations and resources for referral purposes.
  • Monitored client progress, documented changes, and communicated updates to supervisors.
  • Educated clients about available resources including housing, food pantries, legal services.
  • Advocates for clients' rights within their community.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Encouraged positive behavior changes through motivational interviewing techniques.
  • Collaborated with key workers to support patients.

Volunteer

Salvation Army
New Plymouth Central , New Plymouth
10.2024 - 02.2025
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Offered support and assistance to community members.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Greeted guests and offered assistance in finding specific departments or personnel.

Support Worker

Access Community Health
New Plymouth, Taranaki
05.2023 - 01.2024
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Built trusting relationships with clients and families.
  • Evaluated and addressed individual client needs and concerns.
  • Maintained and developed community relationships to support various client referrals.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Provided emotional and practical support to vulnerable adults.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.

Education

Bachelor of Science - Social Work

Massey University
Palmerston North
11-2028

Certificate in Te Reo Mãori Level 1 -

Western Institute of Technology Taranaki
New Plymouth, NZ
01-2025

Certificate in Mental Health And Addcitions Level 4 - Mental Health

Western Institute of Technology Taranaki
New Plymouth, NZ
02-2024

Trauma Infromed Care Level 7 -

Western Institute of Technology Taranaki
New Plymouth, NZ
01-2024

Certificate in Business And Administration - Business Administration

Career Academy
New Plymouth, NZ
11-2023

Some College (No Degree) -

NPGHS
New Plymouth, NZ

Skills

  • Substance Abuse Knowledge
  • Motivational Interviewing
  • Documentation abilities
  • Client Relationship Building
  • Customer Service
  • Client Home Visits
  • Attention to Detail
  • Collaboration and Teamwork
  • Active Listening
  • Relationship Building
  • Maintaining Client Records
  • Microsoft Access
  • Issue Reporting
  • Professionalism
  • Problem-solving aptitude
  • Organizational Skills
  • Home visits
  • Interpersonal Skills
  • De Escalation Tactics
  • Effective Communication
  • Cultural Sensitivity
  • Reliability
  • Client advocacy
  • Community engagement
  • Team collaboration
  • Emotional support
  • Record keeping
  • Crisis intervention
  • Medication administration
  • Critical thinking
  • Relationship building
  • Problem solving
  • Mental health assistance
  • Professional boundaries
  • Empathy and patience
  • Personal care assistance

Affiliations

  • Netball
  • Basketball
  • Gym

Certification

  • Full Drivers License as of 29/04/2024

Languages

2

Education and Training

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References

References available upon request.

Languages

Maori
Limited

References

References available upon request.

Timeline

Volunteer

Salvation Army
10.2024 - 02.2025

Support Worker

Pathways Health Limited
06.2024 - Current

Recovery Support Worker

Tui Ora
11.2023 - Current

Support Worker

Access Community Health
05.2023 - 01.2024

Bachelor of Science - Social Work

Massey University

Certificate in Te Reo Mãori Level 1 -

Western Institute of Technology Taranaki

Certificate in Mental Health And Addcitions Level 4 - Mental Health

Western Institute of Technology Taranaki

Trauma Infromed Care Level 7 -

Western Institute of Technology Taranaki

Certificate in Business And Administration - Business Administration

Career Academy

Some College (No Degree) -

NPGHS

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Mykia Sawtell