MYLENE ADAJAR
Queenstown,New Zealand
Summary
Highly accomplished and results-driven Hospitality Professional with 11 years of progressive experience within the 5-star luxury hotel industry across the UAE, with a primary focus on the discerning Dubai market. Demonstrated expertise in delivering exceptional Customer Service Excellence and elevating the guest experience. Proven leader in the management and operational oversight of Spa and Recreation Departments, encompassing strategic planning, team leadership, service standardization, and driving departmental profitability. Adept at maintaining world-class service standards required by premium international brands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Spa & Recreation Manager
Crowne Plaza Dubai Jumeirah - IHG Hotel
Dubai, United Arab Emirates
11.2022 - 01.2025
- Managed day-to-day spa and recreation operations, fostering a culture of excellence in customer service and staff performance.
- Enhanced safety protocols.
- Played a key role in staff development, leading to higher service standards and efficiency.
- Maintained high standards of presentation throughout the facility.
- Actively promote and sell spa treatments, fitness services (e.g., personal training packages), and retail products to enhance revenue.
Housekeeping in Charge
Luxe Avenue Hotel / Phoenix Hospitality
Dubai, United Arab Emirates
10.2021 - 11.2022
- Results-driven Housekeeping in Charge, formerly of Chelsea Plaza Hotel, specializing in operational efficiency and high-standard room maintenance while reporting directly to the General Manager.
- Expert in managing daily cleaning workflows for 500+ room properties and highly skilled in the precise setup and preparation of guest rooms, ensuring every detail, from premium bed-making to amenity placement to meets luxury brand specifications.
- I facilitate seamless coordination between housekeeping and front-of-house teams while bringing a sharp talent for inventory control, vendor relations, and rigorous health and safety protocols.
- Dedicated to elevating guest satisfaction scores through meticulous inspections, strategic reporting to executive leadership, and the continuous training of high-performing cleaning crews.
Recreation Assistant
Residence Inn by Marriott
Dubai, United Arab Emirates
11.2020 - 10.2021
- Oversaw the pre-opening transition to the Marriott chain as Residence Inn by Marriott.
- Developed recreation programs for hotel guests and members, developed sales strategies, and coached staff on selling tactics to maintain high percentage of membership enrolments.
- Managed the smooth functioning of the entire Spa & Recreation facilities and resolved any operation issues, contributing to better workflow.
Spa & Recreation-in Charge
Western Hotel Madinat Zayed
Abu Dhabi, United Arab Emirates
04.2019 - 11.2020
- Responsible for the overall daily operation, performance, and guest experience within the hotel's Spa, Health Club, Pool, and other recreational facilities such as; kids club area and football field.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolments.
Cluster Gym Instructor and Membership Consultant
Festival City IHG Hotel (Holliday Inn Express Hotel/Crowne Plaza Hotel/InterContinental Suites Hotel/InterContinental Residence)
Dubai, United Arab Emirates
04.2018 - 03.2019
- Monitoring exercising hotel in-house guests and gym members, providing fitness assessment and feedback, and working closely with clients to develop personalized health and fitness plans.
- Actively prospecting for new members through phone calls, emails, and social media outreach to book 'discovery' appointments.
- Presenting membership tiers and pricing plans, overcoming objections, and finalizing contracts to meet monthly sales targets (KPIs).
Cluster Gym Instructor/Spa Therapist & Facialist/Lifeguard
the 72 by Hues & the Act Hotel
Sharjah, United Arab Emirates
09.2014 - 03.2018
- Helped to oversee the daily operations of entire the spa and recreation area.
- Responsible for providing a friendly welcome & high-quality service over the phone to guests, constantly portraying a highly professional image of the hotel spa health club.
- Performing different types of massages such as; Swedish, Sports massages and beauty treatments.
- Developed customized fitness plans for clients, explaining and enforcing rules, regulations, and policies to ensure the safety of patrons.
- Monitoring designated areas to recognize signs of danger.
Education
Bachelor of Science - Foreign Service
Lyceum of the Philippines
PhilippinesSkills
- Guest Relations & Service
- Excellent Operational Management
- Duty Management & Cross Department
- Support Financial Acumen
- Health, Safety & Wellness
- Administration & Compliance
- Proficiency with Software
- Massage Therapy & Facials
- One-on-one Fitness Training
- Housekeeping
Certification
- YMCA Level 2 Certification in fitness instructing (Anatomy & Physiology)
- Massage Therapy Trade Training Certificate
- Facial Training Certificate
- First Aid with AED Machine Training Certificate
- Babysitting Training Certificate
- (POD) People of Determination Training Certificate
- Fire and Safety Training Certificate
Awards
- Leadership Excellence Awards, 2025, Recognition of Outstanding Leadership for exceptional performance, dedication, and vision that led to Crowne Plaza Jumeirah Hotel's success in 2024.
- Outstanding Performance Awards, 2024, For dedication, and exemplary service at Crowne Plaza Dubai Jumeirah, significantly contributing to the hotel's success and reputation, and setting a benchmark in guest service in 2023.
- Nominees for Supervisor of the Quarter, 2023, Crowne Plaza Dubai Jumeirah
- Winning Ways Star Nomination, 09/01/18, Holiday Inn Express Dubai Festival City
- Nominees for Employee of the Month, 03/01/17, the 72 by Hues Hotel/Royal Tulip Sharjah UAE
- Employees of the Month, 07/01/15, the 72 by Hues Hotel/Royal Tulip Sharjah UAE
References
- MS. AIMEE TANGHAL, Checkout Supervisor, +64 027 282 8005, +64 03 4410030, aimee2675@gmail.com, WOOLWORTS, Queenstown, New Zealand
- MR. SUNIL KUMAR, Corporate General Manager, +971 54 755 2715, skumar@phoenixhg.com, PHOENIX HOSPITALITY, Dubai, United Arab Emirates
Cross Training Certification
72 Hours, Comprehensive training in guest registration, reservation management (Opera Cloud PMS), and front desk., 72 Hours, Specialized training as Sanitation Specialist, with proven ability to maintain the highest standards of cleanliness and hygiene; room standards, cleaning chemistry, inspection checklists, and operational efficiency.
Key Skills And Experience
Exceptional skill in cultivating client loyalty, resolving complex issues (service recovery), and consistently delivering 5-stars guest experience., Expertise in facility management, managing daily recreational and spa operations, implementing standard operation procedure (SOPs), and maintaining high standards of cleanliness and presentation., Experience performing Duty Manager/Manager's on Duty (MOD) duties, including supporting busy operations in other departments like Housekeeping, Food & Beverage (F&B) (e.g., busy breakfast) and the Front Office desk., Experience in vendor negotiation and cost management., Proficient in enforcing health and safety standards, monitoring fitness areas, conducting one-on-one fitness training, and providing therapeutic treatments (massage, facials)., Skilled in documentation management, report generation, office coordination, and adherence to corporate brand standards (IHG, Marriott)., Micros POS/Opera Cloud PMS/Blu-Berry System/OASYS H2A and Future-Log System, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Timeline
Assistant Spa & Recreation Manager
Crowne Plaza Dubai Jumeirah - IHG Hotel
11.2022 - 01.2025
Housekeeping in Charge
Luxe Avenue Hotel / Phoenix Hospitality
10.2021 - 11.2022
Recreation Assistant
Residence Inn by Marriott
11.2020 - 10.2021
Spa & Recreation-in Charge
Western Hotel Madinat Zayed
04.2019 - 11.2020
Cluster Gym Instructor and Membership Consultant
Festival City IHG Hotel (Holliday Inn Express Hotel/Crowne Plaza Hotel/InterContinental Suites Hotel/InterContinental Residence)
04.2018 - 03.2019
Cluster Gym Instructor/Spa Therapist & Facialist/Lifeguard
the 72 by Hues & the Act Hotel
09.2014 - 03.2018
Bachelor of Science - Foreign Service
Lyceum of the Philippines