Myrna Quimson
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Lead Generation Representative
Until Present
IT Park, Lahug, Cebu City, Philippines
08.2020 - Current
- Performed inbound and outbound calls.
- Set specific goals for projects to measure progress and evaluate end results.
- Building rapport and encourage consumers to do their home improvement project within a year.
- Demonstrated exceptional service skills by going above and beyond to satisfy consumers on the phone.
- Gathered project scope information through in-depth requirements reviews.
- Transfer call if there is an available contractors to schedule an in-home qoutes.
- Participated in training sessions designed to improve overall job performance.
Customer Service Representative
Executive Boutique
IT Park , Cebu City, Philippines
07.2017 - 03.2019
- Performed inbound and outbound calls.
- Implemented strategies to take advantage of new opportunities.
- Participated in training sessions designed to improve overall job performance.
- Followed-up consumers if they were able to complete their home improvement project.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from consumers.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
Officer In-charge
Ecopath Corp. (Timberland Boutique)
Ayala Center, Cebu, Philippines
12.2008 - 12.2015
- Supervised daily operations of boutique, including customer service, inventory management and sales.
- Provided feedback on employee performance and conducted regular team meetings.
- Hired and trained staff.
- Developed and administered customer service and product training sessions for new employees.
- Implemented innovative strategies for increasing customer engagement through social media campaigns.
- Ensured compliance with safety regulations and store policies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assigned tasks to staff members and monitored performance in accordance with company standards.
- Maintained accurate records of all transactions for auditing purposes.
Sales Associate
Vicsal Development Corp.
Cebu, Philippines
08.2006 - 01.2007
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to color or style.
Education
Bachelor of Science - Business Administration
Cebu Institute of Technology
Natalio B. Bacalso Ave. Cebu City, Philippines 10-2015
Skills
- Records Management
- Needs Analysis
- Sales Reporting
- Customer Support
- Ability to work independently
- Organized and ability to work with tight deadlines
Timeline
Lead Generation Representative
Until Present
08.2020 - Current
Customer Service Representative
Executive Boutique
07.2017 - 03.2019
Officer In-charge
Ecopath Corp. (Timberland Boutique)
12.2008 - 12.2015
Sales Associate
Vicsal Development Corp.
08.2006 - 01.2007
Bachelor of Science - Business Administration
Cebu Institute of Technology
Similar Profiles
Sue RodriguesSue Rodrigues
House Mother at 2013- PresentHouse Mother at 2013- Present
Jacob ParkerJacob Parker
Server/Bartender at Present TenseServer/Bartender at Present Tense
Adriana RushAdriana Rush
Warehouse Operations Associate at 2024-presentWarehouse Operations Associate at 2024-present