Na Qian
Auckland,Glenfield
Summary
Proven Senior Hairstylist with a track record of enhancing client satisfaction and retention at Just Cuts, adept in advanced haircutting techniques and excelling in client relationship building. Spearheaded a team to improve service delivery, achieving a notable increase in repeat business. Demonstrates professionalism and ethics, alongside effective problem-solving skills, to ensure high-quality client experiences.
Overview
14
14
years of professional experience
Work History
Senior Hairdresser
Just Cuts
2023.12 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
Senior Hairstylist
Vivo
2023.07 - 2023.12
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Implemented quality control measures to ensure consistency in service delivery across all stylists within the salon setting.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
Senior Hairstylist
Vivo
2021.11 - 2023.07
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Collaborated with other salon professionals, such as makeup artists and estheticians, to provide comprehensive beauty solutions for clients attending special events or seeking complete makeovers.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
Hairstylist Manager
Sharing Shed
2018.01 - 2020.06
- Conducted regular performance evaluations of hairstyling team members, offering constructive feedback and implementing improvement plans when necessary.
- Developed a comprehensive employee training program to ensure new hires were equipped with the necessary skills and knowledge to excel in their positions.
- Optimized workflow processes within the salon environment by delegating tasks effectively, ensuring all team members were working efficiently and productively.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
Senior Hairstylist
Just Cuts
2017.07 - 2017.12
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
Senior Hairstylist
Just Cuts
2015.12 - 2017.07
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
Senior Hairstylist
Duke Barbers
2013.02 - 2015.11
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
Hairstylist
Ministry of Hair
2011.02 - 2012.12
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Vivo
2010.04 - 2011.01
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Bachelor of Arts - Hairstyling
Premier Institute of Education
Wellington, NZ10.2009
Skills
- Goal Setting and Achievement
- Client Relationship Building
- In-depth Consultations
- Professionalism and Ethics
- Advanced Haircutting Techniques
- Precision Hair Styling
- Balayage and ombre techniques
- Effective problem solving
- Relationship Building
- Client Retention Strategies
- Social skills
Timeline
Senior Hairdresser
Just Cuts
2023.12 - Current
Senior Hairstylist
Vivo
2023.07 - 2023.12
Senior Hairstylist
Vivo
2021.11 - 2023.07
Hairstylist Manager
Sharing Shed
2018.01 - 2020.06
Senior Hairstylist
Just Cuts
2017.07 - 2017.12
Senior Hairstylist
Just Cuts
2015.12 - 2017.07
Senior Hairstylist
Duke Barbers
2013.02 - 2015.11
Hairstylist
Ministry of Hair
2011.02 - 2012.12
Hairstylist
Vivo
2010.04 - 2011.01
Bachelor of Arts - Hairstyling
Premier Institute of Education
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