Nathalie SCHUBERT
Tawa,WGN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, customer oriented and easily adapting to new situations and challenges. Eager learner and hardworking job seeker with strong organizational skills, ready to help team and achieve goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager/FOH Manager
Wildfire
09.2022 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a safe and secure environment for guests and employees through safety protocols.
- Maintained professional attitude by staying calm when addressing unhappy or angry customers, responding to customers concerns by providing friendly, knowledgeable support.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Logistics Coordinator
Floresta Rica Madeireira
06.2021 - 06.2022
- Track orders and status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes and book weekly space company had with which carrier.
- Generated documentation and information required for shipments.
Waitress
3 Chef's
04.2019 - 04.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Inside Sales Representative
Senator International
07.2018 - 03.2019
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
Internship Student
Electrolux
07.2017 - 07.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helping manager to control all cargos received and sent to other Electrolux factories all over the world, including organizing all documentation for it.
- Responsible for checking loading and unloading containers.
Administrative Assistant
OAB/PR
06.2015 - 09.2017
- Customer Services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Some College (No Degree) - International Relations
Unicuritiba
CuritibaDiploma - Enrolled Nursing
Whitireia
Wellington, NZ10.2025
High School Diploma -
Dom Bosco
Curitiba12.2013
Skills
- English - Fluent
- Portuguese - Fluent
- German - Fluent
- Spanish - Good Understanding
- French - Good Understanding
- POS System
- Communication Skills
- Conflict Resolution
- Purchase Orders
- Customer Service
- Liquor Sales
- Multitasking
- Typing Skills
- MS Office
- Team Worker
- Logistics Process Improvement
- Inside Sales
- Organized
- Logistics Administration
Certification
- Duty Managers License
- IELTS
- German C2 Certificate
Hobbies / Achievments
- Horseback riding
- Photography
- Piano
- Reading
Timeline
Duty Manager/FOH Manager
Wildfire
09.2022 - Current
Logistics Coordinator
Floresta Rica Madeireira
06.2021 - 06.2022
Waitress
3 Chef's
04.2019 - 04.2020
Inside Sales Representative
Senator International
07.2018 - 03.2019
Internship Student
Electrolux
07.2017 - 07.2018
Administrative Assistant
OAB/PR
06.2015 - 09.2017
Some College (No Degree) - International Relations
Unicuritiba
Diploma - Enrolled Nursing
Whitireia
High School Diploma -
Dom Bosco
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