Naavab Tu’i
Auckland,Manukau
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience within Rainbowsend. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
14
14
years of professional experience
Work History
Attraction Team Manager
Rainbowsend
01.2010 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Facilitated meetings to communicate team performance goals and results.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Duty Manager
Rainbowsend
01.2010 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Education
Diploma Culinary Arts - Culinary Arts
Manukau Institute Of Technology
Auckland, NZDiploma of Travel And Tourism - Travel And Tourism
New Zealand School Travel And Tourism
Auckland, NZSkills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Staff Development
- Performance Coaching
Additional Information
EMPLOYEE REFERENCES
-Karen Crabb
(027 289 1369)
-Helen Ellis
(027 554 2376)
Timeline
Attraction Team Manager
Rainbowsend
01.2010 - Current
Duty Manager
Rainbowsend
01.2010 - Current
Diploma Culinary Arts - Culinary Arts
Manukau Institute Of Technology
Diploma of Travel And Tourism - Travel And Tourism
New Zealand School Travel And Tourism
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