Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Languages
Additional Informations
Timeline
Generic
Nadeera Samarakoon

Nadeera Samarakoon

Hamilton,WKO

Summary

Highly experienced and versatile finance professional with over 7 years of extensive involvement across various departments within the finance industry. Possessing an Advanced Diploma in Credit Management, I have honed a diverse skill set through roles encompassing cashier responsibilities, documentation management, and customer service in call center environments. My career trajectory has equipped me with the ability to effectively engage with clients of diverse backgrounds and requirements, while consistently managing multiple responsibilities with precision and attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CASHIER (EXECUTIVE)

ALLIANCE FINANCE COMPANY PLC.
04.2019 - 05.2023
  • Assisting client with routine financial transaction
  • Daily cash receipting and balancing
  • Handling customers concerns, complains and all inquiries related cash & payments
  • Maintain accurate count of cash receipts, cash banking registers, safe key handling register
  • Promoting customer loyalty plans
  • Provides face to face services in company
  • Handling money drawers and money drop.

OPERATION ASSISTANT

COMMERCIAL LEASING & FINANCE PLC.
- 02.2019
  • Daily verifying about 25 files given by the Marketing Team
  • Ensure 100% accuracy of data entering to the system
  • Communicating with clients regards collections
  • Preparing and properly maintain branch stationery, meeting minutes, collection reports, execution reports, Customer complain register, receipt cancellation register
  • Responsible to achieve collection target by calling to not pay customers
  • Providing necessary reports for marketing team.

CALL CENTER ASSISTANT

COMMERCIAL LEASING & FINANCE PLC.
03.2016
  • Communicate with customer politely, courteously and efficiently in writing on the telephone and face to face
  • Required to contribute to enhance the collection ratio of delinquency portfolio which handles by call centers
  • Provide a responsive and efficient telephone enquiry service to customers
  • Required to coordinate the activity with Manager and other staff members
  • Service and respond to complaints procedures and ensure that inquiries are dealt with appropriately and within set timescales
  • Regular follow up of overdue rentals of leased assets
  • Maintain very healthy, effective follow up procedures.

Education

Credit Management

AIA Holdings (PVT) LTD
Sri Lanka

Skills

  • Good written and verbal communication skills in English
  • Client Relationship Management
  • Problem solving
  • Leadership and good teamwork
  • Time Management
  • Positive, confident, and friendly demeanor with a high level of integrity
  • Documentation Management
  • Cash Handling
  • Credit Management

Certification

  • IELTS (General Training), British Council, Sri Lanka,Overall Band Score - 5
  • Certificate of English Language, Regent Language School, Sri Lanka

Personal Information

  • Date of Birth: 04/26/94
  • Nationality: Sri Lankan

References

  • Mr. Surendra Rodrigo, Head of Gold Loan, Alliance Finance Company PLC, +94777312892
  • Mr. Kasun Gunasekara, Senior Branch Manager, Alliance Finance Company PLC, +94771090181

Languages

English
Professional

Additional Informations

  • Open Work Visa
  • Valid Driver's License

Timeline

CASHIER (EXECUTIVE)

ALLIANCE FINANCE COMPANY PLC.
04.2019 - 05.2023

CALL CENTER ASSISTANT

COMMERCIAL LEASING & FINANCE PLC.
03.2016

OPERATION ASSISTANT

COMMERCIAL LEASING & FINANCE PLC.
- 02.2019

Credit Management

AIA Holdings (PVT) LTD

Similar Profiles

CREATE PROFILE
Nadeera Samarakoon